Our network is a fantastic asset. But itís
an asset that we have to continue to develop to ensure that it
continues to meet our customersí changing needs. And given
that the job of transforming our network is at least equal to
our network modernisation programmes of the 1980s and 1990s, we
need to combine a clear, customer-driven view of the future with
financial discipline now.
Our existing network has more than 29
million connections that we have to take forward into the
new-wave future. But, from now on, we are going to be refocusing
our investment away from todayís circuit-switched technology,
in order to be able to spend more on IP (internet protocol) and
We believe that our customers want a
network that will enable them to shop online, surf the internet,
send messages, play games, watch videos, listen to music, access
information and - as ever - talk to each other. And they want to
be able to do these things wherever they happen to be.
Businesses also want a new generation of
low-cost and flexible services. They want to be able to deal in
large volumes of information quickly and accurately.
What all customers want is a complete
communications service thatís easy to access and simple to
The new network will be reliable and
hands-off, with self-diagnostic and self-healing capabilities,
which is why the investment we are making now should lead to
significantly lower operational costs in the future.