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  Annual review and summary financial statement 2003
Shareholder information

Electronic communication
Increasingly, shareholders are discovering the convenience of using the internet and e-mail to find out about their shareholdings and about BT.

Internet
There’s a wealth of constantly updated information about BT at www.bt.com, and our Investor Centre at www.bt.com/investorcentre has information of particular interest to our shareholders.

Annual Review online
Using Lloyds TSB Registrars’ Shareview service, you can now choose to receive shareholder publications, including the Annual Review, electronically - rather than by post. Instead, you’ll receive an e-mail alert each time we place a new publication for shareholders on our website.

Shareview
Shareview enables you to:

  • access your shareholdings and see any recent sales, purchases or transfers

  • build and manage a full portfolio of your shares online

  • obtain indicative prices for your shares

  • appoint a proxy to represent you at company meetings.

Registering with Shareview is easy and there is no registration fee.

Simply:

  1. Access www.shareview.co.uk

  2. Click on “Create a portfolio” and complete the on-screen registration process. You will need your shareholder account number, which is shown on the enclosed proxy card and also on your share certificate(s). You will be asked to choose a secret PIN.

  3. Once you have registered, you will be sent a user ID by post. You can then use your user ID and PIN to get secure access to Shareview whenever you like.

ShareholderPlus
To encourage more shareholders to sign up for electronic communication, we have launched ShareholderPlus, a scheme offering discounts on products and services from BT and a range of partner companies.

If you want to take advantage of these special arrangements but have not yet signed up for e-communication, please either go to www.bt.com/signup and follow the online instructions, or call Freefone 0808 100 4141 and talk to one of our helpline operators. You will need to have your shareholder account number with you.

If you have already signed up for e-communication and now wish to sample the benefits of ShareholderPlus and take advantage of these special arrangements, please go to www.bt.com/shareholderplus.

Shareholder enquiries
As well as e-communication, there are a number of other ways in which you can find out about BT and your shareholding. Full details are given on the shareholder information pages of the 2003 Notice of Annual General Meeting.

For general enquiries, please contact the Shareholder Helpline on Freefone 0808 100 4141 (+44 121 433 4404 from outside the UK) or by e-mail at bt@lloydstsb-registrars.co.uk.

Consumer services
Further information about the services for residential customers featured in this Review is available as follows:

Information on the services we offer is regularly enclosed with the phone bill.

Business services

For more information on business services and solutions, contact us on 0800 400 400 or visit www.bt.com/business.

Special needs
An audio cassette version of this Annual Review has been produced for shareholders with special needs. To obtain a copy of this cassette, which also contains extracts from the 2003 Notice of Annual General Meeting, please contact the Shareholder Helpline (see above).

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