Annual Review and summary financial statement

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Annual review > Delivering today Investing for tomorrow

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Delivering today, Investing for tomorrow

Today, BT offers a wide range of communications products and services to our residential, business and wholesale customers. Success tomorrow will depend on defending our position in our traditional markets and investing for profitable growth in new markets – specifically ICT (information and communications technology), broadband, mobility and managed services. This means offering a simple and complete customer experience, developing products and services that match our customers’ needs, delivering compelling sales and marketing and achieving cost leadership.

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