| |
| |
We
are meeting the needs of our different customer groups – major
corporates, government and financial institutions; consumers; small
and medium-sized enterprises; and other communications providers –
through four customer-facing lines of business, supported by two
internal functional units. |
| |
Business
unit |
|
2008
focus |
| |
BT
Global Services |
|
|
|
| |
BT
Global Services serves corporate, carrier and government organisations
across the world, providing high-performance managed networked IT services,
applications management, professional services and outsourcing solutions. |
|
 |
Over
60% of Fortune Global 500 companies and over 65% of FTSE 100 companies
are our customers. |
| |
|
|
With
EBITDAa margins of 11.2%, we are making progress
towards our 15% target. |
| |
BT
Retail |
|
| |
BT
Retail serves consumer customers and small and medium-sized
enterprises in the UK, providing a range of innovative products and
services. It also comprises BT Ireland and our Enterprises division. |
|
|
BT
is the UK’s most popular broadband retailer. |
| |
|
|
Around
1 million businesses rely on us. |
| |
BT
Wholesale |
|
| |
BT
Wholesale brings economies of scale to 700+ UK communications
companies, through a diverse portfolio ranging from nationally
available broadband, voice and data connectivity services and
interconnect, to bespoke, fully managed network outsourcing and
value-added solutions. |
|
|
Four-year
outsourcing deal with the Post Office. |
| |
|
Provision
of voice network management services to Virgin Media. |
| |
|
| |
Openreach |
|
| |
Openreach
is responsible for the crucial ‘first mile’ connecting
communications providers’ customers to their local telephone
exchange, giving them equal, open and economic access to the UK
network. |
|
We
achieved significant progress in enhancing the competitive environment
in the UK communications services market: |
| |
|
|
4.3
million unbundled non-BT lines in the UK. |
| |
|
|
Over
40% improvement in service provision lead
times. |
| |
BT
Design and BT Operate |
|
|
|
| |
BT Design is
responsible for the design and deployment of the platforms, systems
and processes which support our products and services, and BT Operate
is responsible for their operation. |
| |
|
| a
before specific items and leaver costs.
go to up one section - go down one section - go to top - go to bottom
| |
| |
| Our
strategy |
| |
| |
 |
| Increased
focus on providing global, real-time and open platforms and
putting the customer at the heart of everything we do |
| |
| |
| |
|
|
|
|
| |
Our
aims |
|
|
Our
achievements |
| |
|
|
|
|
| |
| |
|
|
|
|
|
|
| |
Our
ongoing commitment is to increase shareholder value by… |
|
£7.6bn |
|
paid
to
shareholders
in
past 5
years |
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
|
|
| |
| |
|
|
|
|
|
|
| |
…
driving profitable growth in new wave products and services such
as… |
|
9% |
|
growth
in new
wave
revenue |
| |
 |
global
networked
IT services |
convergent
mobility
solutions |
|
|
| |
|
broadband |
|
|
|
|
|
| |
|
|
|
|
|
|
|
| |
| |
|
|
|
|
|
|
| |
…
maximising the potential of our traditional business through a
combination of… |
|
£1.5bn |
|
cost
savings
achieved
in
past
3 years |
| |
|
enhanced
quality of
service |
innovative
pricing |
|
|
| |
|
creative
marketing |
cost
efficiency |
|
|
| |
|
|
|
|
|
|
|
| |
| |
|
|
|
|
|
|
| |
...
transforming our networks, systems and services for the
twenty-first century… |
|
40% |
|
of core
21 CN
infrastructure
built |
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
|
|
| |
| |
|
|
|
|
|
|
| |
…
and creating long-term partnerships with our customers. |
|
£1.8bn |
|
projected
value
of
wholesale
managed
network
services
contracts signed
in 2008 |
| |
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
|
|
go to up one section - go down one section - go to top - go to bottom
|
|
 |
|
|
| |
|
|
|
 |
15.8p
full year
proposed dividend
per share – up 5%
|
|
Full
year dividends per
share (pence) |
| |
| |
| |
| |
|
|
|
 |
Revenue of £20,704
million,
up 2% |
|
Earnings per share before
specific
items of 23.9 pence, up 5% |
| |
|
|
|
|
EBITDA before specific
items
of £5,784 million, up 3% |
|
Free cash flow of £1,503
million
up 11% |
| |
|
|
|
 |
Profit before taxation and
specific
items of £2,506 million |
|
Full year proposed
dividend of
15.8
pence per share up 5% |
| |
|
|
|
| |
|
| |
Key
performance indicators |
| |
| |
|
go to up one section - go down one section - go to top - go to bottom
| |
Our
structure |
|
| |
BT
Group |
|
| |
BT
Global Services |
|
BT
Retail |
|
BT
Wholesale |
|
Openreach |
|
| |
|
|
|
|
|
|
|
|
| |
BT Design |
|
| |
|
|
|
|
|
|
|
|
| |
BT Operate |
|
| |
|
|
| |
2008 external revenue
by line of business (%) |
|
|
|
| |
 |
 |
|
BT Global
Services |
| |
|
|
 |
|
BT Retail |
| |
|
|
 |
|
BT
Wholesale |
| |
|
|
 |
Openreach |
| |
|
| |
|
| |
Who
we do it for |
| |
|
| |
|
| |
|
| |
2008
revenue by customer segment (%) |
| |
 |
| |
|
|
|
|
|
|
| |
|
|
Major
corporate |
|
|
Consumer |
| |
|
|
|
|
|
|
| |
|
|
Business |
|
|
Wholesale/
carrier |
| |
|
|
|
|
|
|
| |
|
|
|
|
|
|
| |
|
| |
Where
we operate |
| |
|
| |
|
|
|
|
|
| |
|
|
|
|
|
| |
Non-UK
regional revenue growth in 2008 |
|
| |
 |
|
15% |
|
|
| |
|
|
Europe
(excluding UK) |
|
|
| |
|
|
|
|
|
| |
|
|
19% |
|
|
| Americas |
|
| |
|
|
|
|
|
| |
|
|
66% |
|
|
| Asia-Pacific |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
|
