Shareholder services in the UK

Your experience of BT offers and services should consistently meet your expectations, if it does not please let us know:

• BT Shop for answers to all your common questions, please visit www.shop.bt.com/help
• BT Shop online service issues please e-mail: assistance@shop.bt.com
• For other all shareholder offers please visit: www.bt.com/complaint
• For ShareholderPlus (e-shareholder) offers please e-mail: ShareholderPlus@bt.com
• For matters regarding shares please contact our Registrars 

Please provide a day time telephone number so we can discuss your concerns directly with you.

Private shareholders    

Halifax Share Dealing ISA
Halifax Share Dealing Ltd. Tel 0870 242 5588, or write to them at Trinity Road, Halifax, West Yorkshire HX1 2RG. More information on Halifax Share Dealing ISA.

Shareline
Tel 0906 822 2334 (UK callers only)
The BT Share Price Line gives real-time buying and selling prices for BT shares, plus the FTSE 100 Index and the very latest news from the stock market. This service is provided by Teleshare, which is not part of BT. Calls are billed per second at the rate of 60p per minute, including VAT. Different rates may apply to calls from non-BT networks.

BT Share Line
Tel:  0845 701 0707  (UK callers only)
The BT Share Price Line gives details of  the day's opening  London Stock Exchange  share price as provided by  Hemscott; as well as the latest shareholder news. Calls are charged at local rates.

Other enquiries
For general enquiries please call: 020 7356 5000

Alternatively, to help us deal with your enquiry more effectively, or any suggestions for improving our site, please use the contact us feedback form and select an area that is related to your enquiry.

For corporate non-customer issues email: btgroup@bt.com

Or write to us at our registered office:
BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ

Registered in England and Wales No. 4190816