Customers

Aspirations:

We want to be our customers' first choice for quality, value and service. Relationships based on mutual trust will help us deliver innovative solutions that anticipate and meet our customers' communication needs.

Specific commitments:

• Provide value for money products and services that are backed by appropriate guarantees.

• Handle complaints speedily, professionally and courteously.

• Respect customers' special needs and requirements.

• Work with all who sell-on BT branded products and services to replicate our own high standards.