Contact BT

General enquiries and complaints

You can find answers to most questions at Contact BT on BT.com where there are also lots of different ways to get in touch.

Call us

• Home - call 150 from a BT landline or 0800 800 150 from non BT lines or mobiles
• Business - call 152 from a BT landline or 0800 800 152 from non BT lines or mobiles

Text phone users can contact BT by prefixing the number with 18001 e.g. 18001 020 7356 5000

Write to us

If you want to write to us we usually reply within ten days.

If you want a quicker reply try using Live Chat or send us an email. We’ll get your question or complaint instantly and start working on it right away. To find out more visit Contact BT on BT.com.

However you get in touch always give us your phone and account numbers. So we can get back to you easily, always give us your email address and daytime contact number too.

Home
BT Correspondence Centre
Providence Row
Durham
DH98 1BT

Business
BT Business Accounts
Providence Row
Durham
DH98 1BT

Corporate enquiries

For general enquiries Call 020 7356 5000

For corporate enquiries only write to us at our registered office:
BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ

Registered in England and Wales No. 4190816
EEE producer registration number : WEE/AH0065TW

Contact us online