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Home > Regional News > East & West Midlands
Classroom first for managers
Thursday June 26th 2008. Posted: 09:00
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The team with pupils from Kirk Hallam Community Technology College
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Pupils at a Derbyshire school were taught all about hoax 999 calls when they were visited for the day by members of the operator service centre management team.
The team members have all become BT Volunteers - and the event at Kirk Hallam Community Technology College in Ilkeston was their first time in the classroom. Head of operator services Melanie Spencer was joined by centre managers Geoff Hickman from Nottingham, Hayley Tuplin from Blackburn, Lesley Morgan from Newport and Bangor, and managers Brian Henderson and Kara McGovern from Glasgow, Tim Harding from Nottingham and Sue Williams from Newport. They showed the students a DVD outlining the consequences of making a hoax 999 call and led a class discussion on the correct use of the 999 service. Geoff said: “It was a very successful event that gave us the chance to give pupils the benefit of our experience with the 999 service. “We now aim to take things forward by involving all first-line managers at each of the operator services sites, with plans for managers to become e-mentors for school pupils and to run a series of lessons on communications skills and preparation for working life.”
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Last updated:
15:55
