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Praise for pan-BT team
Wednesday February 17th 2010. Posted: 13:29
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BT's role in AT&T's eBonding tool has been recognised
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A pan-BT team has been recognised for its role in helping to win a prestigious AT&T IT award.
The 2009 CIO (chief information officer) Award is the highest recognition given by the US telecoms company internally across its global community of IT professionals. Richard Tennyson, BT Wholesale client director for AT&T - who champions the BT team looking after global account management for AT&T - said: “It is fantastic that the BT team is recognised as part of the success story behind this award.” The award celebrates the success of AT&T’s eBonding for Service Assurance solution - which allows AT&T’s systems to “talk” directly to BT Wholesale’s and streamline fault resolution to improve the customer experience. Best service possible As well as allowing the AT&T and BT Wholesale customer services teams to keep each other informed of progress, the solution provides AT&T with access to BT Wholesale’s test and diagnostic tools which instantly identify where the fault is in the end-to-end customer connection. “The eBonding solution is helping AT&T provide its customers with the best service possible,” said Richard. “Early estimates suggest it is saving AT&T more than 50 minutes each time it updates a ‘trouble ticket’ - that’s what I call an award-winning solution.” The BT team - led by BT Wholesale’s head of business transformation Duncan Ivory, customer relationship manager Gary Chouffot and IT specialist Stuart Benson; and BT Global Services rest of world sales manager for AT&T Richard Stratton - was applauded for its fundamental role in the development and roll-out of the tool. Jim Milk, AT&T’s most of world chief information office access director, said: “This cross-organisational and cross-company team moved this initiative from a customer supplier business model to a true partnership model that enabled our team to achieve this outstanding success.”
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Last updated:
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