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The home of brilliant and exceptional service

Here at BT our Contact Centre advisors deliver brilliant and exceptional service to over 9 million customers – we know, that’s a pretty big number. As the first point of contact for customer enquiries they need to be prepared for the unexpected and be great at building trust. From helping with a simple upgrade or solving a technical issue to packaging together our exciting products, they’re always there for our customers.

For us, it’s about seeing potential in all sorts of people and valuing the individual differences in our employees. It’s about giving them the freedom to use their imagination and creativity so they can continue to help us transform millions of lives. Whether you’re passionate about sales, service or a bit of both, at BT we encourage you to bring your own unique personality to your role.

The best people to tell you about working here are our people. Why not listen to a few of them explain how they’ve been supported, recognised, and what they love about working for BT. Watch videos.

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