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Sales, value and loyalty

Our sales advisors ensure our customers continue to enjoy our brilliant products and services in a way that suits their lifestyles. They may be calling customers to tell them about exciting new products and services, or helping them to upgrade or renew their contracts. They also take calls from customers who aren’t sure whether we’re still right for them. So, whether you’re dealing with a simple upgrade or a complex multi-service re-contract, you’ll talk customers through the best ways to match BT solutions to their personal needs.

Whether you sit within one of our Sales, Value or Loyalty teams, you’ll ask the right questions and build our customers the perfect solutions. It’s about developing a personal connection with them so they can make the right decision about our products and services. In fact, it’s this personal approach that sees our sales advisors consistently hitting their individual and team goals, and taking home fantastic bonuses and rewards for their achievements.



What we look for 

What we look for

There’s one thing our sales advisors all have in common when they joined us: potential. For us, contact centre experience isn’t essential – although we do tend to look for people with some previous sales experience in a customer-facing environment or experience of working to targets. When you join us you’ll be taking the more common sales enquiries from customers, so you can start to build up your confidence with our products and services. Our experienced advisors will deal with the more complex sales or retentions calls and you’ll learn and get support from them to help you progress your sales career.

As empathetic problem solvers, they’re a resilient bunch who have a genuine passion for our products and services – and love nothing more than helping our customers to get the best out of them. If you have a natural flair for conversation, can think on your feet and have a persuasive personality, you’ll fit right in.

We have full and part time roles available, so you can choose between 37.5, 30 and 25-hour shift patterns. No matter how many hours you work, we’ll make sure you’ve got everything you need to go a long way here. 


What makes a brilliant sales advisor?

Someone who is great at listening, building relationships with lots of different people and can think on their feet will do really well at BT.

Working hours

At BT, being there when our customers need us is crucial. To make sure we’re on-hand to provide assistance when our customers need it the most, our people work shift patterns that ensure we can keep our contact centres open from Monday to Sunday, generally between the hours of 8am-10pm. It’s a flexible approach to customer service and one that many of our advisors love.

Whether that means getting to the gym when it’s nice and quiet or picking the kids up from school, our people fit their lifestyle around their work. We also make sure our evening and weekend shifts are shared evenly between everyone. That way our advisors can bring their best self to work every day.

So, how does that look?

  • If you’re full time, you’ll work 2.5-3 evenings (between 6pm-10pm) a week on average.
  • Over a ten week period, this works out as 25 evenings, 6 Saturdays and 2 Sundays.
  • If you work part time, the amount of evenings, Saturdays and Sundays you work will be reduced.

Working hours 


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