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What makes a great Openreach engineer?

Openreach engineers have diverse backgrounds, with varied experiences. We’re looking for engineers with an ability to connect with people, and a willingness to get stuck in.

Don’t be put off from applying because you haven’t done something similar before - we have the best training in the business to equip you with the new skills you need. If you’re the type of person who likes fixing problems and is passionate about customer service, then we want you to apply.

You get the training and tools you need, but more importantly, a career in engineering.

Annmarie, field engineer, Derbyshire

We’re looking for people who are:

  • Able to make a connection with our customers in their workplaces and homes.
  • Happy working outdoors. Whether it’s glorious sunshine or bracing British weather, our engineers are out connecting people.
  • Open to new technology. Nothing too scary and we’ll always support you, but you need to be comfortable using smart devices and ready to learn as new tools emerge.
  • Ready to give their best. The sort of person who always sees a job through and takes pride in doing it properly.
  • Physically fit. You don’t need to be a marathon runner, but will need to be fit enough to safely climb a telephone pole and carry a ladder.
  • Prepared to roll up their sleeves. Working in the great outdoors on our network means getting your hands dirty from time to time.
  • Able to manage their time as well as their workload. This is critical, our customers rely on us and we need individuals who are truly committed to delivering service.

What does an engineer do?

As one of our engineers you could be responsible for building our network, or installing and maintaining broadband for our customers – covering residential customers as well as businesses on behalf of a variety of communication providers.

This isn’t an office job so you won’t be tied to one location. Instead you’ll be on the road, in your van and out in the fresh air. You’ll be visiting lots of different places and working in all kinds of buildings including our telephone exchanges – our central hubs for connecting customers. You might find yourself working at a street cabinet, up a telegraph pole or in the customers’ premises. The type of work you’ll be carrying out will be physical, for example you might be required to climb a telegraph pole and work at height.

This is a customer focused role so quite a lot of the work is done alone, but you’re never really alone as you’ll be interacting with customers, getting together with your team and there’s always people for support at the end of the phone - from your manager and team mates to dedicated teams there to help. 

Does this sound like the career for you?

Great! You’ll need to go through a few pre-employment checks before you can start - you’ll need a full driving licence with no more than six points on it and you’ll need to pass our colour-blindness checks. The standard working week is 37.5 hours. Your attendance pattern can require you to attend on any day from Monday to Sunday and your start and finish times can be between 07:00 and 21:00.

Experience a 360 view of the job with Sam

Guide to usage: On a PC adjust the video settings to the highest quality and explore a 360 view by using the mouse, using a phone tilt around to change the view, or on a virtual reality headset click on the split screen option bottom right that appears.

See more of our 360 videos here

A brilliant first 12 months…

Interested in taking on the best 12 month training and learning programme to kick-start your successful career as an engineer?

This is an opportunity not to be missed. It’s not just a job we're offering you, it’s a career with a tailored training programme as well as incredible hands-on experiences. We’ll give you everything you need to do the job from your uniform to your van and tools – you’ll have everything you need provided. Don’t be put off from applying because you haven’t done anything similar before, you'll get loads of support, and if successful, after the first year you’ll have achieved a qualification for IT and Telecoms professionals*.

Here’s what the first 12 months might look like:

Our first class training for the role begins right away with an induction at our flagship training site – Yarnfield Park near Stafford. We’ll get you ready for the role; giving you the equipment you need and the health and safety training that’ll be the foundation of your whole career with us. You’ll also have a full induction to Openreach and take our interactive customer training which will include learning how to provide great customer service – this will be hugely important throughout your career.

The following weeks will involve a mixture of classroom learning in our dedicated training centres and practising out in the field with an experienced engineer. This is a fantastic opportunity to gain some great insight into the role and raise any questions you may have with your coaches or experienced engineers. The mixture of learning inside and out in the field will allow you to maximise your training by practicing what you’ve been learnt as you go along.  After a few months you’ll be on the road as a confident trainee engineer, out in your van and working in the field. This is when you’ll really develop, refining your skills, whilst still receiving all the support you need.

Once you have completed the full 12 months you’ll have gained your qualification and set up for a successful career with us. The opportunity to grow and progress your career as a field engineer will be in your hands. We have exciting career pathways for you to consider in relation to your professional aspirations that are truly rewarding. 

*English and Welsh joiners will complete BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals (QCF) and Scottish joiners will complete a diploma for Information Technology and Telecommunications Professionals at SCQF Level 5

Openreach trainees

Personal rewards

A satisfying job

Ask any of our new joiners and they’ll tell you about the confidence boost you get from doing a job like this. It’s satisfying solving problems and providing new services to our customers.

We have tremendous opportunities for personal development, building new skills and working in a wide variety of roles.

You're massively supported and always being upskilled.

Emma, customer service engineer, Leeds

Do a good job and put your hand up to take on more and development opportunities will come your way.

Lauren, optical fibre specialist, Derbyshire

Female trainee engineer

Salary & benefits

 

Pound sign

The starting salary is £20,000. Individuals employed permanently in the London pay area receive a London Weighting allowance of either £3,380 (inner London) or £1,670 (outer London) depending on location. An allowance of up to £1,431 is payable to people working offshore on the outer Scottish Islands.

On completion of a successful first year this will increase to £23,650 plus a 10% on-target bonus leading to on target earnings (OTE) of £26,015.

 

Target

Field engineering pathways creating opportunities to progress into higher graded roles.

 

Balloon

22 days annual leave (plus bank holidays).

 

House

Free broadband, BT TV and BT Sport. 

 

Pie chart

Access to a whole range of products and services that come with great discounts. 

 

Piggy bank

Automatic enrolment into our pension plan. 

 

(This information is provided for guidance only. If you’re successful in securing a position, full details of our terms and conditions will be provided). 

 

Working for Openreach is brilliant and is providing all the opportunities I need to advance my career.

Matthew, trainee engineer, Sunderland

Entry requirements

Although we don’t require any specific qualifications, we do require candidates to have a good level of Maths and English skills, which will be tested during the application process.

You will also need a full manual driving licence with no more than 6 points, have a clear head for heights and be comfortable working in the great outdoors.

The recruitment process

Applying for a job can be a bit daunting but by reading through this section it should put you more at ease. Don’t panic, be yourself and put some thought in to each stage of your application.  

This section is to help you understand our application process. There are five steps, which are outlined below:

1. Application form
The first step is find out if there is a vacancy near you. Use our search box to do this by simply selecting the trainee engineer job role and putting in your postcode. Once you’ve found an open vacancy you’re interested in just click apply now. Now you’re ready to fill in our application form – we review each and every completed form in detail, we’ll be looking for evidence that you’re suitable for life at Openreach. You’ll be asked to upload your CV – so make sure it’s up to date and includes any qualifications. 

2. Situational strengths test
If you’re application meets what we’re looking for, you’ll be invited to complete an online situational strengths test. You may be thinking ‘what’s that?’, well it’s an online multiple choice test where you’ll be asked to consider a range of real situations, and you’ll be given different approaches to deal with them. Don’t worry if you’ve not been in that type of situation before – it’s not about that. It’s about what you would naturally do, and that’ll tell us what your preferred strengths are. We’ll then be able to see if your strengths match to the ones we’re looking for.

Once you've completed the test, we'll let you know straight away if we're going to progress your application to the next stage or not. We'll also give you feedback on your top strengths, even if you haven't been successful.

We care about how people approach the job as well as what they do, because we’re looking for people who’ll be a great fit for our culture.

3. Video interview
If you’re successful, you’ll be invited to complete a video interview. We love technology here, and the video interview is a brilliant way for you to show us why you want to work for us. You’ll be sent a link to complete your video interview – and you can complete it on any device, at a time convenient to you.

We’ll give you a few quick questions to answer, and you’ll record your answers on your device. Don’t worry, it’s really quick, there’s loads of time to practice, and there’s also a really helpful film from a colleague giving hints and tips which you’ll be able to see when you’re invited. Don’t panic about how you may come across – just relax, be honest with your answers and tell us why you want to join us.

4. Assessment centre
Finally, if you pass the video interview you’ll be invited to attend an assessment centre.

These are pretty cool and once again aren’t as scary as they sound. You’ll be there with other people, and the interviewers are really nice and supportive. You’ll also get to meet some engineers and get the opportunity to chat with us. We’ll give you further information about this stage nearer the time. 

5. Decision
After the assessment centre we’ll be in touch to confirm whether or not we’ll be offering you a role.

So just relax, be yourself and do your best. Good luck!

 

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