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Technical Apprenticeship in IT & Telecommunications Level 4

BT’s network is at the heart of everything we do; from sending a text, to air traffic control systems. Our network is constantly evolving and we’re at the forefront of technology development that will provide the basis for the next generation of cutting-edge mobile networks and services.

Our Network Engineer Apprentices play a key part in ensuring our networks are designed, tested, built and maintained with fresh, new, innovative ideas in mind. You’ll have the opportunity to get involved in a range of areas including testing the latest networking technology, upgrading the existing network and the planning, installing and running of network elements.

You may also have the opportunity to gain an in-depth understanding of mobile networks and the technologies that underpin them playing a key part in supporting and maintaining high levels of stability and performance of the biggest and best mobile network in the UK.

Once you complete your training a wide variety of roles will be available to you within BT.

Training & support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as how to plan, design, build and test a simple network applying appropriate security products and processes.

You’ll learn how to identify the key characteristics of a new network service, how to analyse traffic intensity and estimate traffic loads and how to determine the minimum capacity required to meet network requirements.

You’ll have the opportunity to design, build, test, configure and optimise a distributed network including switches, routers and firewalls as well as analyse performance and troubleshoot typical problems.

You’ll also be trained to identify and evaluate security risks, then incorporate relevant security products and processes into network designs to increase resilience and dependability.

Entry requirements

To join our Technical Apprenticeship in IT & Telecommunications programme you’ll need to achieve 108 UCAS points or Scottish Highers at Grade BBBB. Equivalent qualifications are accepted.

Please note: All of our apprentice schemes are subject to eligibility criteria.  



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Field Support Technician (Unified Communications Level 3)

Working as an engineer apprentice within our business you will be responsible for various locations (internal and external customers) to carry out repairs of laptops, desktops and printers, which will include diagnosing faults and replacing parts, and carrying out rebuilds for various customers. You will also be responsible for installing and replacing routers, keeping up to date with HP, Lenovo, Dell training accreditations and some patch work if required. The primary role of a Field Engineer is to establish and maintain communications systems. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. This role will require the individual to work alone or as part of a team, and could be office based, field-based, or in remote sites as required.

Training and support

With our training and ongoing support you’ll not only learn the ropes but you’ll develop personally, learning skills such as:

  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to use own initiative
  • A thorough and organised approach to work
  • Ability to work with a range of internal and external people
  • Communicate effectively orally and in writing in a variety of situations and at all levels with colleagues and customers
  • Maintain productive, professional and secure working environment

Entry requirements

You will need to achieve (or be on course to achieve) a minimum of 4 GCSEs at grades 4 – 9 (GCSE C or above) including English and Maths. Equivalent qualifications are accepted.

Please note: All of our apprentice schemes are subject to eligibility criteria.


Bristol, Coventry, Cumbria, Derby, Kettering, Leeds, Central London, Newcastle, Peterborough, Sheffield, Stevenage, Swindon, Warrington, Wolverhampton, Yeovil

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