Customer Experience is the heartbeat of our business and if you join us, you will be too, as the voice of BT. Customers are at the core of everything we do and delivering outstanding customer service is our number one priority, so you will love delighting them whilst gaining an industry recognised apprenticeship.
We offer a huge variety of roles within Customer Experience which include Customer Service specific positions. These would involve you working in our contact centres where you can expect to be undertaking essential tasks such as answering the calls from customers using BT's Emergency Services (999 and 112). You could be helping customers with technical and connection issues or speaking with our existing customers to help with the essential business of keeping their business! Our sales team provide products and services to our new customers and process orders. Or join our Flex team based in Belfast where you will provide exceptional levels of customer care to BT customers in a combination of service, sales, retention, growth and technical calls. This will involve handling and switching between a range of campaigns including service and sales, outbound sales to existing and potential customers, inbound sales and service as well as account and complaint management across all BT lines of business.
If you’re ambitious, energetic, enthusiastic and want to be part of a growing business then our roles are for you!
For our advanced programme you will work towards an ICT level 3 qualification or if based in Birmingham or Newcastle you will work towards a Customer Service Level 3 qualification. If based in Londonderry or Belfast you will work towards a Customer Service Level 2 qualification. You will need to have achieved or are predicted to achieve 4 GCSEs at grades 4-9 (C or above) including English Language and Maths.
For our intermediate programme you will work towards a Customer Service Level 2 apprenticeship. No formal qualifications are required although a good level of literacy and numeracy would be a distinct advantage.
Advanced – Brentwood / Birmingham / Dundee / Glasgow / Liverpool / Londonderry
Intermediate – Newcastle / Doncaster
We only accept one application per person for our Apprenticeship Programme, so it’s important that you select carefully and only apply to your first choice. If you are interested in more than one of our roles you can state this on your application form and we can then consider you for all the vacancies you have selected. Good luck!