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Customer Experience

Customer Experience is the heartbeat of our business and if you join us, you will be too, as the voice of BT. Customers are at the core of everything we do and delivering outstanding customer service is our number one priority, so you will love delighting them whilst gaining an industry recognised apprenticeship.

We offer a huge variety of roles within Customer Experience which include Customer Service specific positions. These would involve you working in our contact centres where you can expect to be undertaking essential tasks such as answering the calls from customers using BT's Emergency Services (999 and 112). You could be helping customers with technical and connection issues or speaking with our existing customers to help with the essential business of keeping their business! Our sales team provide products and services to our new customers and process orders. If you’re ambitious, energetic, enthusiastic and want to be part of a growing business then our roles are for you!

Entry requirements

For our advanced programme you will work towards an ICT level 3 qualification or if based in Birmingham, Newcastle or Londonderry you will work towards a Customer Service Level 3 qualification. You will need to have achieved or are predicted to achieve 4 GCSEs at grades 4-9 (C or above) including English Language and Maths.

For our intermediate programme you will work towards a Customer Service Level 2 apprenticeship. No formal qualifications are required although a good level of literacy and numeracy would be a distinct advantage.


Advanced – Brentwood / Birmingham / Dundee / Glasgow / Liverpool / Londonderry / Nottingham

Intermediate – Blackburn / Warrington

Apply now -  Advanced programme 

 Apply Now - Londonderry - Advanced Programme

 Apply now - Intermediate Programme

We only accept one application per person for our Apprenticeship Programme, so it’s important that you select carefully and only apply to your first choice. If you are interested in more than one of our roles you can state this on your application form and we can then consider you for all the vacancies you have selected. Good luck!


We want to see the best of you at every stage of the application process. So here are some hints and tips to help you along the way.



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Covering subjects from the programmes themselves, eligibility requirements to the application process and technical issues.


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