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IT

All schemes closed for 2019 entry

Software

BT’s foundation is built on brilliant software. Our full degree Software apprentices will gain hands-on experience of the full IT life-cycle (design, develop, implement, test and support), which includes learning how to deliver brilliant software and be part of the team to provide effortless experience for our customers and our people; wherever they are in the world, using whatever device and technology they choose. These roles focus around human centred design and will put the customer at the heart of everything you do.

You will gain an in-depth understanding of how the business operates, developing your skills and knowledge and discover what you enjoy. You will be encouraged to expand, challenge and nurture your curiosity, to be the best you can be!

During the apprenticeship you will work towards a recognised qualification. Full degree apprentices will work towards a BSc (Hons) Digital and Technology Solutions degree specialising in Software.

Entry requirements

Full degree apprenticeship - You’ll need to achieve (or be on course to achieve) three A-Levels with a minimum of BCC grades. You’ll also need a minimum of five GCSEs at grades 4-9 (C or above) including English Language and Maths.

Equivalent qualifications are accepted.

Since joining I've learnt so much. I've improved my coding skills, presentation and social skills and been given the chance to take on responsibility and prove myself. I've felt really valued by everyone and I genuinely enjoy my work, I can't recommend the apprenticeship enough!

Jordan, Software apprentice, full degree

Networks

BT’s network is at the heart of everything we do; from sending a text, to air traffic control. BT is an ever growing company which means our network is constantly evolving and we are constantly at the forefront of cutting edge technologies that will be the basis for the next generation mobile networks and services.

Our full degree and higher apprentices play a key part to ensure that our networks are designed, tested, built and maintained with fresh, new, innovative ideas in mind. There is a broad array of network roles within BT. As an apprentice network engineer you’ll have the opportunity to get involved in a number of areas including testing the latest networking technology, upgrading the existing network and the planning, installing and running of network elements. You may also get the opportunity to gain in depth understanding of mobile networks and the technologies that underpins this, playing a part in supporting and maintaining high levels of stability and performance of the biggest and best Mobile network in the UK.

Within the network apprenticeship, the roles are technically orientated. So, if you have an interest in what goes on 'behind the screen' and you have a real passion and drive to learn how it all works, networks is the place for you.

During the apprenticeship you will work towards a recognised qualification. Full degree apprentices will work towards a BSc (Hons) Digital and Technology Solutions degree specialising in Networks.

Entry requirements

Full degree apprenticeship - You’ll need to achieve (or be on course to achieve) three A-Levels with a minimum of BCC grades. You’ll also need a minimum of five GCSEs at grades 4 – 9 (C or above) including English Language and Maths.

Higher apprenticeship - You’ll need to achieve (or be on course to achieve) two A-Levels with a minimum of CC grades. You’ll also need a minimum of five GCSEs at grades 4-9 (C or above) including English Language and Maths.


Network Designer  

As a full degree Network Designer you’ll help create, develop and sustain a network supply chain model for BT Supply Chain, using industry standard network software, complemented by internal systems and associated data tools.

  • To monitor work in progress in own area of responsibility as well as supporting the Supply Chain Programme Delivery management team and associated work areas.
  • Liaison with key stakeholders as appropriate, including but not limited to customers, suppliers, operations.
  • To be flexible and have the ability to be able to work in other defined areas of the team as and when required.
  • To monitor the quantity and quality of work completed within their area of responsibility, carrying out any necessary checks.
  • To ensure such tasks as data "housekeeping" are maintained to a high standard.
  • To ensure there work area is a safe environment completing any Health & Safety checks were appropriate when conducting site visits. 

Become a competent operator of all relevant computer based systems (e.g. warehouse operating systems ASC, Orchestr8, WMS, etc.) relevant to their area / programme they are working on.

Entry requirements

You’ll need to achieve (or be on course to achieve) 3 A-Level qualifications with a minimum of BCC grade (or equivalent qualifications).


IT Consultant

As a full degree IT Consultant apprentice you’ll work within Digital Workplace’s Authentication Services team, part of Technology in BT. You’ll join the team responsible for managing access to BT's most secure systems and platforms, plus playing a key role in how we authenticate BT using Microsoft Office 365, Microsoft Azure and Amazon Web Services.

Working alongside other members of the team, you’ll be delivering brilliant and highly available technology solutions used by tens of thousands of employees and millions of external customers; primarily using Microsoft and CA/Broadcom technologies, certificates/smartcards and large scale server deployments spanning global datacentres. In addition to the platforms themselves, you’ll work with your colleagues in a variety of IT support and configuration tasks, requiring Microsoft Windows Server skills as well as scripting/development and web skills helping us to monitor, automate, audit and report.

Entry requirements

Full degree apprenticeship - You’ll need to achieve (or be on course to achieve) three A-Levels with a minimum of BCC grades. You’ll also need a minimum of five GCSEs at grades 4 – 9 (C or above) including English Language and Maths.

Equivalent qualifications are accepted.


IT Service Desk (network remote support) 

As an advanced apprentice, you will be equipped with the tools, technical capability, product & service knowledge to help sustain high levels of service availability for our global Business customer base.

Working with local and global suppliers, you’ll learn to use your skills and judgement to make the right calls for both customers and BT, in terms of service and brand.

You will be based in one of our state of the art iNOC (Network Operating Centre) where you will be part of an engaged and focused technical team delivering services to some of the UK’s critical customers. We work with lots of different companies: from the NHS, to financial and retail customers, and everything in between.

Much of our work is critical, so it is important that the first person a customer speaks to is able to converse on both a human and a technical level to help to quickly get to the root cause of the problem and be able to understand the impact and react accordingly. For example, the NHS contract links all sites and services together and is currently used by over one million NHS employees. Without our network, operations cannot take place and prescriptions cannot be issued.

Operational support is an excellent place to start your career- whether it’s working at the front line or working within one of our ITIL process teams BT has a fantastic track record with business customers in this area so if you are interested in stepping into this arena we would love to hear from you. We also interface with many other parts of BT including supplier management, business relationship management, availability, capacity and problem management in addition to third party suppliers so it’s a great place to gain a good understanding of the many facets of the organisation.

For our advanced programme you will work towards an ICT level 3 qualification.

Training and support

With our fantastic training and ongoing support, you’ll not only learn the ropes but you’ll develop personally as well:

  • Relating to customers – you’ll already be a people person, a great listener and you’ll only get better at this.
  • Keeping calm – customers might be upset or frustrated, but you won’t let this get to you. You’ll develop understanding, listening and how to diffuse difficult conversations.
  • Owning it – you’ll know our systems, products and services inside-out and you can use your newly developed technical skillset to solve faults yourself and work with local & global suppliers to provide high levels of service availability to our end customers.
  • Accredited – you’ll gain industry recognised technical and ITIL accreditation. This will prove dividends when furthering your career in BT

Entry requirements

Advanced apprenticeship - You’ll need a minimum of five GCSEs at grades 4-9 (C or above) including English Language and Maths.

Please only apply to your first choice apprentice programme in a location that is accessible to you (as we can't cover relocation costs). If you're interested in more than one of our programmes then mention this on your application, and we'll consider you for all of the programmes you've listed. Good luck!

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