Other BT PLC sections

Careers in Customer Care

For most of our ten million customers, our Customer Care team is the face of BT. We're the ones people turn to, online or on the phone. We bring our services to life, whether it's superfast fibre broadband, TV or sport. We give technical advice, check bills, smooth house moves, win back customers. And we put things right when they've gone wrong.

Our care and persistence can make all the difference to what customers think of us. We're the problem-solvers, the peacemakers, the ambassadors; always putting our customers first.

Sounds like you?

It's challenging work that takes exceptional people skills. You'll need to be a good listener, as well as a talker. Sometimes you need a thick skin. But it's also deeply rewarding when you know you've really helped someone. And you'll pick up a huge amount of knowledge about all the latest technology, and BT. So while you can go far in the team, it's also a great stepping stone into other parts of our business.

We're driven by a simple vision: Brilliant experiences. Happy customers. Exceptional people and everyone who works here plays an important part in shaping our customer experience of the future.

Loading the player ...

This was our 2015...What part will you play in 2016, 2017….?

Richard, Consumer Retention Sales Manager

Loading the player ...

Deborah, Consumer Retention Centre Manager

Loading the player ...