YouView from BT

YouView from BT has loads of features to help customers with a disability or impairment get the most out of their TV, including subtitles, audio description and sign language.

There are two kinds of YouView box:

  1. the YouView+ box which can record, pause and rewind live TV
  2. the mini YouView box which can pause and rewind live TV but can’t record it.

Both kinds of YouView box have lots of features to help you get the most out of your TV.

Subtitles

If you find it hard to hear what people on TV are saying, then you might find subtitles useful. Subtitles are a text version of the dialogue and sound effects in programmes. If a broadcaster has added subtitles to their content, you’ll be able to see them using YouView.

How to use subtitles with YouView

Subtitled programmes have an [S] icon next to their title in the programme guide.

You can turn subtitles on or off by pressing the [SUB] button on your remote control or by pressing the YouView button then going to Settings > Subtitles & Accessibility > Subtitles.

If available, subtitles are automatically recorded even if you have them switched OFF at the time of the recording.

Audio description

Like a narrator telling a story, Audio Description (AD) is a commentary that describes body language, expressions and movements. AD gives you information about things you might not be able to see, so you can keep up with the action.

How to use Audio Description with YouView

You can see which programmes have Audio Description by pressing the information i [icon] button on your remote control. On the programme summary page it will say [AD] if there's Audio Description. You can only get Audio Description on TV programmes that broadcast it. You can find a list of programmes with Audio Description at www.tvhelp.org.uk.

To turn on Audio Description, press the AD button on your remote control, or press the YouView button then go to Settings > Subtitles & Accessibility > Audio Description.

If available, audio description is automatically recorded even if you have it switched OFF at the time of the recording.

Sign language

Sign language is a visual language that uses hand shapes and patterns together with facial expressions to communicate. Programmes using British Sign Language will show a person in the corner of the screen translating the speech and expressing feelings.

How to use sign language with YouView

How to find out if a programme has sign language

Not all programmes have sign language – it depends on whether the broadcaster has made it available. You can find out if a programme has sign language by viewing the programme summary:

  • press the information i [icon]button on your remote, on the programme you want to view with sign language
  • if the programme summary shows [SL], it has sign language available.

Turning on the sign language feature

You can turn on this feature on by pressing the YouView button on your remote then going to Settings > Subtitles & Accessibility > Sign Language. Turning on this feature means that if a version of On Demand content with sign language is available, you'll see that version of the programme.

If you record a programme with sign language, its sign language will be recorded too.

Audio feedback

If you find it hard to see the screen, you might find the audio feedback feature helpful. It generates sounds so you know that YouView has received the signal when you’ve pressed a key on the remote control.

How to use audio feedback with YouView

You can switch on Audio Feedback by going to Settings > Subtitles & Accessibility > Audio Feedback. You can then go left and right to turn off or on.

Audio feedback tones

Your YouView box will make a single short bleep when you press most keys on the remote control to show it's received the signal. Some buttons have a different tone (or sequence of tones). You can see details of these in the table below. 

 
 Audio feedback tone description  Tone type  Tone length
 Button pressed on remote control (excluding those below)  Dit  0.2s
 AD button pressed - turns AD 'on'  Dah, dit  0.5s then 0.2s
 AD button pressed - turns AD 'off'  Dah  0.5s
 Vol+ & Vol-  No tone  No tone
 Info button pressed  Dit, Dah  0.2s then 0.5s
 Turning Audio Feedback on in 'Settings'  Dit, Dit, Dit  0.2s & 0.2s & 0.2s
 Dialogue message displayed on screen  Dah, Dah, Dah  0.5s then 0.5s then 0.5s
 Dialogue message dismissed from screen  Dah, Dit, Dit  0.5s then 0.2s then 0.2s

Changing volume levels for Audio Feedback

The Audio Feedback volume isn’t affected by the normal volume settings. Even if ‘mute’ is turned on, you'll still be able to hear the tones.

To change the Audio Feedback volume, go to Settings > Subtitles & Accessibility > Audio Feedback Volume.

Zoom

You can make the text on your menu screen bigger or magnify part of the screen with the Zoom functions on YouView.

Using Zoom

The Zoom button has two functions, one for your YouView Menu and the other for the Electronic Programme Guide (TV Channels).

How to Zoom when using your Youview main menu

If you’re finding it difficult to read some of the text while you’re in your YouView main menu or sub-menus (such as settings), you can use Zoom to make it bigger.

For example: press [YouView icon] on your remote control to bring up your YouView main menu, then press [zoom] on your remote control to make the text bigger (you’ll be able to use the options on the screen as normal). Press [zoom] again and you’ll be able to use the arrow buttons on your remote control to move around the screen and press select to be able to use the options again. Press [zoom] for the third time to go back to the normal view.

How to Zoom when in your YouView Guide

Press the [YouView icon] and select Guide. When you can see the TV listings, press zoom to make the text bigger (you’ll be able to use the options on the screen as normal). Press zoom again to return the text to its original size.

High-contrast colour scheme

If you find the YouView menus difficult to read, there’s another high-contrast colour scheme you can use instead. It uses white text on black and the menu options don’t blend in with the background.

How to switch on the high-contrast colour scheme

  1. Press the YouView button on your remote then go to
  2. Settings > Accessibility and Language > Appearance
  3. Highlight High Contract Colours and change to ON
  4. For a darker background Highlight Transparent Background and change to OFF
  5. Click DONE to complete changes
  6. Changes will apply immediately.

Induction loop (YouView+ box only)

If you use a hearing aid, then you can attach an induction loop to your YouView+ box. An induction loop works with your hearing aid to reduce background noise, so you get a better sound and don’t need to turn up the TV volume.

Using an induction loop with YouView

You can connect an induction loop to the audio out socket on the back of your YouView+ box.

YouView induction loop diagram

The loop will only work when your hearing aid is switched to the ‘T’ setting. It then connects the sound from your YouView+ box to your hearing aid, cutting out background noise.

An induction loop is prone to electromagnetic interference from computers, mobile and digital phones, so it's a good idea to keep these away.

If you have the mini YouView box and you want to use an induction loop, you can connect it to the audio output of your TV set.

You can find out more about induction loops on the Action for Hearing Loss website.

Control the TV with other devices

You can control YouView with a device like a USB keyboard or a game controller, which some people find easier than using the remote control.

How to use other devices to control your YouView box

You can control the TV with a plug in UK USB keyboard or game controller instead of the remote control.

Using your keyboard as a remote

You can use a UK USB keyboard to interact with your YouView+ box, either alongside the remote control or instead of it. There’s a USB connection on the back and the left-hand side of the box.

  • This option supports popular USB keyboards.
  • Certain keys imitate the buttons on the remote control.
  • You can use the standard alphabet keys to enter text.
  • The '1' key also cycles through punctuation.
  • The keyboard number keys work in just the same way as the number keys on the remote control.

A number of keyboard layouts are supported including Jumbo, Clevy and multimedia. Click on the keyboards below to see which keys map to which remote control buttons:

You can read more about this and print out keyboard overlays at https://support.youview.com 

You can use either the keyboard or controller to replace the remote control, or use both together. This works across all the YouView menus, including the On Demand players.

Using Grid 2 compatibility

Grid 2 is software for Windows computers, which can be used to control your YouView+ box without a remote control or keyboard. It accepts input from a wide range of devices including switches, head pointers and eye gaze systems.

You can find out more about this at https://support.youview.com and http://sensorysoftware.com

Remove the mini TV screen from the YouView Guide

You can hide the mini screen TV picture shown in the top right hand corner of the YouView menus and Guide. This is handy if you find the moving image distracting when reading the text.

How to remove the mini TV screen

To hide the mini TV picture shown in the top right-hand corner of the screen, press the YouView button on your remote control then go to Settings > Subtitles & Accessibility > Mini TV Screen. Then move left and right to turn the mini screen ‘ON’ or ‘OFF' and press OK.

Use voice search and other accessibility features with the YouView app

If you have a sight impairment, you can use the YouView app with Apple and Android’s text-to-speech tools.

YouView has optimised areas, like the Guide, to navigate and read out menu options or information about different programmes, for example the programme description and when it’s on. You can also use search for channels and programmes using speech-to-text entry. On the search page, compatible devices will show [mic icon] near the bottom left of the keypad. Press [mic icon] to use the voice entry feature then, when asked, say the name of a channel or programme. You'll then get the search results as normal.

Connecting and using the YouView app

YouView has an app for setting up remote recording on your YouView+ box. If you have an Android or Apple device, you can download the app for free from the Apple or Play store.

The app lets you:

  • browse the TV Guide for the next seven days
  • get more information about any programme in the guide
  • send a recording request to your YouView+ box.

As long as you have an internet connection, then once you’ve connected your device to your YouView+ box, the app will open a programme guide straight away (see the picture below).

Using your YouView app diagram 

Here are a few important things to know:

  • you need to send a recording request to the app at least 15 minutes before the programme you want to record starts
  • the app doesn’t show what’s previously been set to record on the box, or whether there are any recording clashes
  • you can connect up to five devices to one YouView+ box.

Connecting your device to your YouView+ box

Once you’ve downloaded the app onto your device, connecting the device to your YouView+ box is very simple. Your device and YouView+ box need to be connected to the internet and you should be next to your YouView+ box.

  1. Launch the YouView app on your device and accept the terms and conditions. You'll then see the instructions on how to connect your device.
  2. On your YouView+ box, go to Settings > Device Management > Mobile Devices and choose Connect Device. After a few seconds, you’ll see an eight-digit code on your TV screen.
  3. On your device, press Enter Connection Code and put in the eight-digit code followed by the Next button. After a few seconds you should see Successfully Connected on both your device and the TV screen.

Sending a recording request

Once your device is connected to a YouView+ box, launching the app opens that day’s programme guide. You can view the guide in portrait or landscape mode.

To change the day, click on the Today button and select a day from the next seven days. To set a recording, scroll through the programme guide, select the programme you’d like to record and then press the red [R] button. A pop-up will show that your recording request has been sent and you'll see Sent next to the red [R] button.

The programme you’ve chosen will be recorded if it doesn’t clash with other recordings, and you have space on your YouView+ box.

Tip: if you can’t see a programme name on a channel, try scrolling back a bit. The programme name is always shown next to the start time.

Having problems with the app?

Our customer help pages have more information if you’re having problems connecting your device or using the app (including failed recordings).

There’s also helpful information on the YouView site.

Record programmes (YouView+ box only)

You can record any programme or series onto the hard drive and, when you play it back, you’ll be able to use the subtitles or audio description (as long as the broadcaster has made these available).

Pause and rewind live TV

If you didn’t catch something or need to leave the room, you can pause or rewind the programme you’re watching. The TV will pause for different lengths of time depending on whether you have a mini YouView or a YouView+ box – see your user guide for details).


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