Useful downloads

Find out more about how we can help by downloading our guides as PDFs or ebooks.

PDF files

Some of the files below are PDF files. You’ll see this icon PDF icon next to them.

You'll need a computer program called Adobe® Reader to view PDFs. Your computer might already have Adobe Reader installed. If not, you can download it for free.


Some of the files below are ebooks, which come in two formats – ePub and mobi. You’ll see this icon epub icon next to ePub files, and this icon Kindle icon next to mobi files.

To open these files on your PC, you’ll need an ebook reader app like those available on tablets such as the iPad or e-readers like the Kindle or Nook.

For epub files epub icon try Adobe Digital Editions

For mobi files Kindle icon try Amazon Kindle for PC

Both of these work with screen readers like JAWS and NVDA.

There are lots of other e-readers available, like Calibre. These will have useful features, but might not support text-to-speech.

All three readers discussed above are free.

Product user guides

You can download the latest product User Guides for free at

BT TV guides are also available for downloaded.

Communication choices: BT Basic

Whatever your income, everyone needs a phone. BT Basic is a low-cost package that is easy to understand and helps you keep in touch, even if money is a bit tight.

Communication Choices: Free Priority Fault Repair scheme

Under this scheme, we give you priority over standard care levels by dealing with faults as soon as we can, every day of the year – including Christmas Day.

Getting started with Next Generation Text Lite (Android)

If you can't hear or speak on your mobile, the Next Generation Text (NGT) Lite app can make calls easier.

Getting started with Next Generation Text Lite (iOS)

If you can't hear or speak on your mobile, the Next Generation Text (NGT) Lite app can make calls easier.

Including You: BT's guide to help you communicate

In this guide, you'll find information about our standard and more specialised products and services. It's especially aimed at our customers who find communication more challenging.
You can also get this booklet in large print, braille and Audio CD formats, free of charge, by calling 0800 800 150.

Protected Services Scheme

We offer a free scheme to protect you if you can't or don't pay your phone bill because of exceptional circumstances, like being in hospital.

Supporting vulnerable customers

We're really keen to support our more vulnerable customers who might need extra help with communications.

Communication choices: for deaf or hard of hearing people

Throughout our lives, our hearing changes. If you have hearing loss or are concerned that your hearing isn't what it used to be, this guide will help you find out about some of the ways that technology can help you communicate more easily.

Communication choices: for people managing a budget

No one likes to spend more than they need to on essential services, especially when money is tight. This guide outlines some of your choices and gives tips that can help you if you are on a budget.

Communication choices: BT's guide to hearing better on the phone

This guide has been replaced with Communication Choices: your hearing, your life.

Communication choices: Dealing with unwanted calls on your BT line

This booklet tells you how to deal with unwanted calls, and how BT can help. It also tells you about scams – when criminals try to con money from you over the phone – and how to protect yourself.

Communication choices: your hearing, your life

BT and Hearing Link have put together this guide to help you decide what might help as your hearing changes. It's aimed at people with hearing loss, but we hope it'll also be useful for your family, friends and colleagues.

BSL case study

Read more about how our partnership with SignVideo is enabling customers to contact us using BSL.

Does your mobile rate? (Action on Hearing loss article)

It's increasingly common to see hearing aid compatible mobile phones with an 'M' and 'T' rating. What does this mean and how can it help you choose the best phone to use with your hearing aids?

We're here to help

Go to our Help and support section for tips and advice on making this site easier to use, using our services, understanding impairments, and contacting us. To get in touch right now, use the Email, Chat or BSL links.