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It brings people miles apart, closer together. It brings people miles apart, closer together. It brings people miles apart, closer together.

Bringing
people miles
apart, closer
together.

How we’re making it happen

Allowing businesses to forge relationships and achieve great things. Allowing businesses to forge relationships and achieve great things. Allowing businesses to forge relationships and achieve great things.

Allowing
businesses to
forge relationships
and achieve
great things.

How we’re making it happen

Provides entertainment that everyone can enjoy. Provides entertainment that everyone can enjoy. Provides entertainment that everyone can enjoy.

Providing
entertainment
that everyone
can enjoy.

How we’re making it happen

And enables people to be there for the moments that really matter. And enables people to be there for the moments that really matter. And enables people to be there for the moments that really matter.

And enabling
people to be
there for the
moments that
really matter.

How we’re making it happen

01
05

How we’re
making it happen

Connectivity is such a big part of all our lives. So we're focused on using it to help our customers create lasting memories and meaningful moments. We’re making that happen by connecting people to what matters to them, wherever they are.

Number of slides

Building the best connected society

Building the best connected society

Building the best connected society

Good for business

Good for business

Good for business

Great service and content

Great service and content

Great service and content

Creating seamless customer experiences

Creating seamless customer experiences

Creating seamless customer experiences

Jan du Plessis - Chairman

Jan du Plessis

Chairman

My first impressions of BT are that we have great strength in our assets, people and capabilities, and this positions us well to deal with the challenges and opportunities ahead.

Gavin Patterson - Chief Executive

Gavin Patterson

Chief Executive

In a challenging year we have delivered on our strategy, made important investments for the future, competed effectively in the marketplace, and made great improvements to the experience we deliver to our customers.

How we’re
organised

BT operates as a single business, made up of different organisational units. There are two types of organisational unit in BT: customer-facing ones that sell products and services and corporate ones that support the whole of the group.

Number of slides

New Consumer business

New Enterprise business

Global Services

Openreach

Technology, Service and Operations (TSO)

Strategy and Transformation (S&T)

Corporate functions

Key performance
indicators

We hit our financial guidance set in May 2017 for adjusted EBITDA and exceeded it for normalised free cash flow. We fell short of our target for underlying revenue excluding transit due to demanding market conditions and actions we have taken to exit lower margin business in our enterprise divisions. We’ve achieved our customer experience goal for the year, but want to go further.

Number of slides

Underlying revenue excluding transit

Customer service measure

Adjusted earnings per share

Normalised free cash flow

*Calculated as though EE had been part of the group from 1 April 2015.

Our business model
& evolving strategy

We create value for our stakeholders by developing and selling products and services that are an essential part of modern life.

Our business model and evolving strategy