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Receive your dividends direct

Why not receive your dividends direct to your bank or building society account .

Why choose direct dividend payment?

  • It’s more secure 
  • No trips to the bank 
  • Annual dividend confirmation in May for all dividends in the previous tax year 
  • No fees for lost cheques

All you need to do is call 0808 100 4141 and provide your bank details – and it’s free.

Don’t delay – sign up today

Become an e-shareholder in two easy steps!

As an e-shareholder we’ll communicate with you electronically and your dividends will be paid directly into your bank or building society account. It’s quicker and easier all round.


Step 1

Register your e-shareholder account

All you need is your Shareholder Reference Number (from your dividend confirmation) and your email address.

Choose e-communications

In ‘Your preferences’ elect to receive shareholder communications by ‘email’ rather than ‘post’  

Step 2

Choose direct dividend payment

Once you’ve received your activation code in the post, add your bank account details.  


Annual dividend confirmation

In 2015/16, we introduced annual dividend confirmations giving you all your BT dividend information from the previous tax year in one statement.

By choosing to receive your dividends direct to your bank or building society account, you’ll automatically receive an annual dividend confirmation.

You should keep your dividend confirmation as you may need it for tax purposes. You may be charged for a duplicate.


Changes to dividend payments

In April 2016 the dividend tax credit was replaced by a tax-free dividend allowance. From April 2018, the tax-free dividend allowance will be reduced to £2,000 (from £5,000). The dividend allowance doesn’t reduce your total income for tax purposes, but it means that you don’t have to pay tax on the first £2,000 of your dividend income, no matter what non-dividend income you have. The allowance is available for anyone who has dividend income.

What does this mean for you as a shareholder?
Tax on any dividends you receive over £2,000 will be charged at:

  • 7.5% for basic rate taxpayers;
  • 32.5% for higher rate taxpayers; and
  • 38.1% for additional rate taxpayers.

Dividends within your allowance will still count towards your basic or higher rate bands and may therefore affect the rate of tax that you pay on dividends you receive in excess of the £2,000 allowance.

Dividends received on shares held in an Individual Savings Account (ISA) continue to be tax free.


Markets in Financial Instruments Directive II (MiFID II)

MiFID II is a new financial regulation which came into force on 3 January 2018. It’s been designed to protect investors, such as yourself, by introducing enhanced obligations for firms who provide investment services such as share dealing. Its aim is to increase transparency and prevent market abuse. As a result, these firms have to provide additional information to regulatory bodies about your transactions, and in order to do this, may need to collect additional information about you such as your date of birth and National Client Identifier (NCI). If you do not provide this mandatory information, you will not be able to trade your shares. If you are a sole UK private investor for example your NCI will be your National Insurance Number. For non-UK nationals, and anyone who has multiple nationalities, you may need to provide a different NCI such as tax number, personal identity code or passport number. For more information go to www.nationalitycalculator.co.uk

Companies, trusts and charities will need to provide their Legal Entity Identifier (LEI).



Be ScamSmart


Investment scams are designed to look like genuine investments

Spot the warning signs

Have you been:

  • contacted out of the blue
  • and told the investment is safe
  • called repeatedly, or
  • told the offer is only available for a limited time?

If so, you might have been contacted by fraudsters.

Avoid Investment fraud

1. Reject cold calls
If you’ve received unsolicited contact about an investment opportunity, chances are it's a high risk investment or a scam. You should treat the call with extreme caution. The safest thing to do is to hang up.

2. Check the FCA Warning List
The FCA Warning List is a list of firms and individuals we know are operating without our authorisation.

3. Get impartial advice
Think about getting impartial financial advice before you hand over any money. Seek advice from someon unconnected to the firm that has approached you.

Report a Scam

If you suspect that you have been approached by fraudsters please tell the FCA using the reporting form at www.fca.org.uk/consumers/report-scam-unauthorised-firm You can also call the FCA Consumer Helpline on 0800 111 6768.

If you have lost money to investment fraud, you should report it to Action Fraud on 0300 123 2040 or online at www.actionfraud.police.uk

Find out more at www.fca.org.uk/scamsmart



Contact information

Shareholder helpline

For general enquiries call:

Freefone 0808 100 4141
(+44 121 415 7178*)

0800 169 6907
(+44 121 415 7028*)
*Calls from outside the UK  

You can find information on how to manage your shareholdings at https://help.shareview.co.uk

If your question is not answered by the information provided, you can send your enquiry via secure mail from these pages.

Equiniti, Aspect House, Spencer Road, Lancing, West Sussex BN99 6DA
(please include a daytime telephone number)



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