Contact us


Visit our home contact page on, where we’ll put you in touch with the right team.

Residential customers can also contact us via Twitter at BTCare 


Call 152 from a BT land line or 0800 800 152 from non BT lines or mobiles.

Text phone users can contact BT by prefixing the number with 18001 e.g. 18001 020 7356 5000.

Business customers can also contact us via Twitter at BT Business Care.

General enquiries 

BT headquarters switchboard number  - for general enquiries only call 020 7356 5000.

Need to report a problem with a BT building or outdoor equipment like cabinets, telephone poles and overhead wires?

Write to us

If you want to write to us we usually reply within ten days.

If you want a quicker reply try using Live Chat or send us an email. We’ll get your question or complaint instantly and start working on it right away.  To find out more visit Contact BT on

However you get in touch always give us your phone and account numbers. So we can get back to you easily, always give us your email address and daytime contact number too.


BT Correspondence Centre
Providence Row
DH98 1BT


BT Business Accounts
Providence Row
DH98 1BT

For corporate enquiries only write to us at our registered office:
BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ

Registered in England and Wales No. 4190816
EEE producer registration number : WEE/AH0065TW

Global customers

Our global customers can contact us via the contact us page on our Global Services site.