Other BT PLC sections
 

Contact BT

General BT contact information

Contact us

Home

Visit our home contact page on bt.com, where we’ll put you in touch with the right team.

Residential customers can also contact us via Twitter at BTCare 

Business

Call 152 from a BT land line or 0800 800 152 from non BT lines or mobiles.

Text phone users can contact BT by prefixing the number with 18001 e.g. 18001 020 7356 5000.

Business customers can also contact us via Twitter at BT Business Care.

General enquiries 

BT headquarters switchboard number  - for general enquiries only call 020 7356 5000.

Need to report a problem with a BT building or outdoor equipment like cabinets, telephone poles and overhead wires?

  • To report a problem with outdoor equipment like BT cables, poles, cabinets or manholes click here >
  • To report a problem with a BT building like a BT office or exchange, call BT Facilities Services on 0800 223388  

Write to us

If you want to write to us we usually reply within ten days.

If you want a quicker reply try using Live Chat or send us an email. We’ll get your question or complaint instantly and start working on it right away.  To find out more visit Contact BT on BT.com.

However you get in touch always give us your phone and account numbers. So we can get back to you easily, always give us your email address and daytime contact number too.

Home 

BT Correspondence Centre
Providence Row
Durham
DH98 1BT

Business

BT Business Accounts
Providence Row
Durham
DH98 1BT

For corporate enquiries only write to us at our registered office:
BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ

Registered in England and Wales No. 4190816
EEE producer registration number : WEE/AH0065TW

Global customers

Our global customers can contact us via the contact us page on our Global Services site.

Careers enquiries

Careers at BT

We welcome feedback so whether it is a suggestion for improving our site or a query about your application we want to respond to you as quickly as possible.

To help us could you please complete the following sections:

* required fields

Shareholder enquiries

Call us 

BT Shareholder Helpline for enquiries about your shareholding
UK Freefone 0808 100 4141
Non UK +44 121 415 7178
UK Textphone: Freefone 0800 169 6907
Non UK Textphone: +44 121 415 7028

Other enquiries
For general enquiries please call: 020 7356 5000

Online help

Information to manage your shareholdings can be found at: https://help.shareview.co.uk including

  • Answers to frequently asked share registration questions
  • How to change/update your details
  • Links to downloadable forms and guidance notes and
  • A choice of contact methods – secure email, phone or by post 

Write to us

Equiniti
Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA
(When writing, please include a daytime telephone number, if possible, so that we can contact you should further information be required. Notifications of change of address will be acknowledged only on request).

Or write to us at our registered office:
BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ

Registered in England and Wales No. 4190816

Online 

Alternatively, to help us deal with your enquiry more effectively, or for any suggestions for improving our site, please use the contact us feedback form and select an area that is related to your enquiry.

BT offers and services should consistently meet your expectations, if they do not please let us know:

For more information visit our dedicated contact page in the Investors section of this site.

Investor relations equiries

Contact our Investor Relations team

BT's investor relations team is pleased to deal with enquiries from institutional investors and buy or sell side telecoms analysts

Email us

 ir@bt.com

For more information visit our dedicated contact information page in the Investor section of this site.

If you are a private shareholder, you will find a detailed list of who to contact on the shareholder services contact page

Journalist enquiries

Call us

National press office

If you are a journalist, please contact the press office via the BT headquarters switchboard on 020 7356 5000

All Ireland journalists

Please contact us on +44 7713 332974


Email us

BT Newsroom - newsroom@bt.com
Industry analyst - industryenquiry@bt.com


Mail us

BT Newsroom
BT Centre
81 Newgate Street
London
EC1A 7AJ

Corporate responsibility enquiries

Your views

Your views on corporate responsibility in BT are important because they help us improve.

Let us know what you think by contacting us at yourviews@bt.com.  

Your feedback will then be forwarded to one of our corporate responsibility specialists.

Other BT enquiries

Please note this page is for feedback on the Purposeful business section or BT's Delivering our purpose report only. Please do not use this site to register complaints regarding BT services or network.

Using the appropriate channel enables BT to deal with your comment, query or complaint quickly, follow it up and keep you informed.

BT general enquiries and complaints

Home - call 150 from a BT landline or 0800 800 150 from non BT lines or mobiles
Business - call 152 from a BT landline or 0800 800 152 from non BT lines or mobiles
Or complete the online web form

BT property (buildings maintenance, graffiti etc)

Call 0800 223388 or email support.hc@telerealtrillium.com

BT network (unsafe works, damage to cables, telegraph poles, cabinets or manhole covers etc)

Call 0800 0232023 or tell us about unsafe or damaged cables or poles

BT payphones

Call 0800 661610 or visit the BT payphone website

Website feedback

Feedback about this site

We welcome feedback so whether it is a suggestion for improving our site or a query about your application we want to respond to you as quickly as possible.

To help us could you please complete the following sections:

* required fields

Customer enquiries

What should I do if I have an enquiry about a BT product or service?

If you have any queries relating to BT products or any part of our service please visit the Contact Us facility on BT.com.

Contact BT via social media

Contact BT via social media

You can contact BT for help via social media:

Contact us via Facebook 

Residential customers can contact us via Twitter at BTCare.

Business customers can contact us via Twitter at BT Business Care.

Buying from BT

Buying from BT

Please find below information on how you can buy some of BT's surplus assets.

Ex BT fleet vehicles

We have a range of cars and commercial vehicles for sale.

For more information please e-mail us at vehicle.sales@btfleet.com or visit www.btfleet.com.

BT property

For general information about BT Group properties please contact our helpdesk on 0800 223388.

For enquiries relating to the purchase of a BT property please contact Telereal on 020 7710 4200.

Selling to BT

Selling to BT 

For key information and guidance on the ethos of procurement in BT and how we work with our suppliers visit our Selling to BT web site.