Openreach provides the vital infrastructure that is the foundation of the UK’s vibrant internet economy.
We’re responsible for providing services over the local access network, sometimes referred to as ‘the last mile’. This consists of the copper and fibre connections between our exchanges to homes and businesses. More than 600 service providers use our network to deliver services ranging from telephony, broadband and television for the home, to high-speed data connections for businesses of all sizes.
We’ve invested billions of pounds over the last decade in our network, allowing us to deliver one of the fastest fibre rollouts in the world. As of 31 March 2017 we now pass more than 27.6 million premises with 9.8 million customers connected to our network via multiple service providers. Ninety-five per cent of the UK now has access to superfast broadband across all networks.
We’re now working to take the UK from a Superfast to an Ultrafast nation, with plans to make Ultrafast speeds available using Fibre to the Premises (FTTP) and Gfast technologies.
We're committed to bringing FTTP to 3m premises by 2020. But we want to go a lot further - to 10 million premises and ultimately most of the UK. So we now have a 'Fibre First' approach to every network expansion decision we make.
How we’re doing
Revenue stayed flat in year ending 31 March, 2018. Strong demand for our fibre products was offset by regulatory price cuts and lower line rental.
Providing better service is our number one priority. We’ve recruited more than 2,300 trainee engineers in 2017/18 and will hire another 3,000 extra engineers in 2018/19 to support our 'Fibre First' initiative to deliver FTTP across the UK.
We're improving our customer service. We’ve exceeded all 40 of Ofcom's copper minimum service levels (MSLs) for the past four years. We also exceeded the other 20 copper MSLs which were measured to March 2018. We're currently outperforming four of the six temporary Ethernet MSLs and are continuing to engage with Ofcom on these. There were 29.7% fewer missed appointments than in 2016/17 (where we were responsible).
In Q4 2017/18 the number of fibre broadband users on our network rose by 555,000.
For more information, visit the Openreach website.