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Openreach

We're the UK's digital network business - connecting homes and businesses large and small. We want to build the best possible network with the highest quality service, and make sure everyone in the UK is connected.

We build the network that connects the UK's homes and businesses to the future.

We're responsible for providing services over the local access network (sometimes called 'the last mile'), and installing and maintaining the fibre and copper communications networks that connect homes and businesses

"We won't be just the fastest full fibre builder in the UK but we'll be it's national dependable full fibre delivery machine for years to come."

Clive Selley

CEO, Openreach, Openreach

Openreach provides the vital infrastructure that is the foundation of the UK’s vibrant internet economy. 

Openreach engineer

We’re responsible for providing services over the local access network, sometimes referred to as ‘the last mile’. This consists of the copper and fibre connections between our exchanges to homes and businesses. More than 620 service providers use our network to deliver services ranging from telephony, broadband and television for the home, to high-speed data connections for businesses of all sizes.

We’ve invested billions of pounds over the last decade in our network, allowing us to deliver one of the fastest fibre rollouts in the world. As of 31 December 2018 we've made superfast fibre broadband of over 30Mbps available to 27.3 million premises with 11.5 million customers connected to our network via multiple service providers. More than ninety-five per cent of the UK now has access to superfast broadband across all networks.

We’re now working to take the UK from a Superfast to an Ultrafast nation, with plans to make Ultrafast speeds available using Fibre to the Premises (FTTP) and Gfast technologies.

We're extending our FTTP footprint to 3m premises by 2020. But we want to go a lot further - we're aiming to reach 10 million premises by 2025 and ultimately the majority of the UK, if we can get the right conditions in place.

We're currently deploying FTTP in 14 locations under our 'Fibre First' programme and have announced another 11 locations, bringing the total to 25. We're already building Gfast in more than 250 locations across the UK, and we'll deploy to millions of premises by March 2021. 

How we’re doing

Revenue decline was driven by around £180m of regulated price reductions on our FTTC and Ethernet products and other factors. The Openreach volume discount offer continues to deliver strong upgrade volumes and we had a strong quarter for Ethernet with over 19K circuits ordered.

Providing better service is our number one priority. We hired over 3,500 new trainee engineers last year and we'll be hiring another 3,000 over the next 12 months - the biggest recruitment drive in our history. Many of these new 6,500 new engineers will be helping us to accelerate our plas to deploy 'full fibre' broadband connections across the country.

We're improving our customer service. We’ve exceeded all 40 of Ofcom's copper minimum service levels (MSLs) for the past four years. We also exceeded the other 20 copper MSLs which were measured to March 2018. We're currently outperforming four of the six temporary Ethernet MSLs and are continuing to engage with Ofcom on these. There were 29.7% fewer missed appointments than in 2017/18 (where we were responsible).

In Q3 2018/19 the number of fibre broadband users on our network rose by 680,000.

For more information, visit the Openreach website.