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Introduction Tim O'Sullivan


Helping people deal with scammers 

BT is upgrading its telephone network across the UK to help prevent phone fraudsters targeting vulnerable people. We have also launched a new site,, that tells people about current scams and how to spot and avoid them.Page Content

Put simply, a scam is a scheme to con people out of their money. Fraudsters will use whatever means and methods they can, for example, building up trust and tempting with offers that are ‘too good to be true’ or more sophisticated methods like stealing someone’s identity, commonly known as, Identity Fraud.

One particular scam we are addressing directly is where people are tricked into disclosing personal bank card and security details so that criminals can steal money from their accounts.

Criminals ring their victims and pretend to be from the police, their bank or a retailer. They tell them their account has been compromised and they need to transfer money over to them for safe keeping or send it to them by courier.

They tell the victim to ring them back to ensure the call is genuine. But the fraudster stays on the line. So while the caller thinks they are speaking to someone in authority, they are still speaking to the criminal.

We have overcome this problem by reducing to less than two seconds the time a phone line stays open after a person puts down the handset. This prevents the fraudster staying on the line posing as somebody else.

Customers now have greater security because of the software change to our exchanges. The operation is nearing completion ahead of schedule.

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