Help & advice

If you are experiencing financial hardship and want to speak to someone to see whether the Fund can help please follow the instructions below.


Current BT employees should, in the first instance contact the Employee Assistance Programme on:- 0800 917 6767

Contact with the EAP is completely confidential and individuals can call direct on 0800 917 6767 or +44 1865 397076 for outside the UK (for UK and Asia Pacific based BT employees only). To find out more go to the Employee Assistance Programme pages on the BT intranet.

Depending on individual circumstances, the EAP may refer a case on to the Fund for additional assistance. The Fund is just one of the ways in which BT may be able to offer support to employees facing personal difficulties.

BT employees based outside the UK and Asia Pacific should in the first instance email the Fund at to enquire about eligibility for help.

Please note that we are unable to help contractors or staff employed through agencies.

Former employees

If you have worked for BT, or GPO Telephones in the past, we could well be able to help, even though you may not have acquired any pension rights due to the timing and duration of your employment.

Please contact us using the details below.

BT pensioners

If you are in receipt of a BT pension, whether or not based on your own service, the Fund is ready to assist. It is always helpful to our team if you have your BT Pension Number handy. (This appears on all payslips and correspondence from the Administration Centre in Chesterfield.)

Please contact us using the details below.

Contact details for former employees and BT pensioners

Room 323
Reading Central Telephone Exchange
41 Minster Street, Reading
Berks RG1 2JB

Telephone - 0208 726 2145
e-mail  -