Spring 2019 Newsletter

Spring 2019 Newsletter

Our Spring 2019 newsletter is now available.

Click here to read all the latest news from the Fund.






New Chair for the Fund

From the 1st August Clare Dyer, BT’s HR Director, Strategy and Transformation, is taking over as Chair of the Fund’s trustee board. Clare joined BT quite recently and has previously worked for, amongst others, KPMG, Microsoft and the BBC. We’re delighted to welcome her, but sad to say goodbye to Tom Keeney as he leaves BT. Tom’s been on our board for ten years and our chair for the last three, showing constant commitment to the Fund and tirelessly promoting our work within the company.

Tom Keeney 

CSIS 'Do The Double' at the Moneywise Awards 2018

CSIS staff and directors are in celebratory mood after being awarded with the “Most Trusted Car Insurance Provider” for the 4th consecutive year and “Best Provider for Contents Insurance” for the first time at the Moneywise Awards 2018.

The Moneywise Customer Service Awards provide consumers with the chance to vote for those Financial Services providers who offer outstanding customer service and great value for money.

The 10th Annual Awards Ceremony took place in Northumberland Avenue, London last night where the CSIS Chief Executive, Kevin Holliday, alongside members of his team celebrated the company’s success. The Awards evening was a formal dinner with Kate Garraway presenting the awards.

CSIS were shortlisted alongside some of the big names in the industry which for the “Most Trusted Car Insurance Provider” included: Aviva, Direct Line, LV=, NFU Mutual and Zurich and for the “Best Provider for Contents Insurance” included: AA, Admiral, Aviva and Direct Line.


After collecting the awards Kevin spoke about the success: “Transparency and honesty have always been at the heart of our Society and CSIS customers have voted clearly in support of our approach to business. The fact that we are now Most Trusted Contents Insurer reinforces further our position in the market.”

Graham Boffey, Head of UK Distribution of Zurich Insurance, underwriter of both the contents and motor insurance policies added: "Great news, very well deserved! CSIS provide a highly valued and trusted service to its Civil Service customers. Zurich are delighted and proud to be their long-term partner. Congratulations to the whole team."

CSIS has operated as a 'Not for Profit' insurance intermediary for the last 128 years with all surplus income being donated to the CSIS Charity Fund for distribution to Civil and Public service charities across the UK. We are proud to report that over £5 million has been distributed to charities over the last eight years alone.

Kevin Holliday, Chief Executive 

2017 Annual General Meeting

The Fund held its 2017 AGM in London on 25 July, with Tom Keeney in the chair. A number of invited guests attended, including representatives from the Charity Fund of the Civil Service Insurance Society, the Rowland Hill Fund and the Education Support Partnership. Debbie Terry reported that in 2016 the Fund had made grants of almost £732,000, dealing with 487 one-off cases. The maximum weekly grant had been raised to £30 during the year and Christmas bonuses and winter fuel payments were also made to the 220 recipients of these grants. Income for the year had exceeded £1 million for the third year in a row, and after running costs a valuable surplus had been carried forward into 2017, thus helping to safeguard the Fund into the foreseeable future.

CSIS Charity Fund

The CSIS Charity Fund is an independent charity linked to the Civil Service Insurance Society (CSIS), a "not for profit" insurance intermediary which markets insurance products exclusively to current and former civil and public servants, including people from BT and Royal Mail. The charity’s income comes entirely from the annual trading surplus of the Civil Service Insurance Society, plus the investment of its reserves. Virtually all of CSIS’s entire annual trading surplus is paid into the charity and then distributed to a wide range of organisations, mainly charities within the civil and public sector, thus putting the money back into the community from which it originated. The two organisations create a "virtuous circle" - customers of the Society benefit from good quality insurance at competitive prices and the profits benefit a wide range of charitable good causes.

The CSIS Charity Fund has supported the BT Benevolent Fund for many years, and we are delighted that in 2018 they have made us a grant of £75,000, which we will put to excellent use in our vital work. Among other grants it will mean that once again this Christmas we’ll be able to make a one-off payment of £100 to each of our weekly grant recipients towards their winter fuel bills. We know from their feedback what a huge help this is to those on very low incomes.

Read the full CSIS CF news release here.

Helping and Supporting BT Retirees

The National Federation of Occupational Pensioners (NFOP)Formerly the National Federation of Royal Mail and BT Pensioners, NFOP has its origins in the 1930s as the National Federation of Post Office Veterans.

Over 30,000 BT Pension Scheme (BTPS) members have already joined NFOP. Join your former colleagues in enjoying the benefits of membership.

Looking after our members

NFOP has established a number of good relationships with professional advisers and service providers, enabling us to offer members access to a select panel of experts who offer initial advice in their relevant fields. Access to these experts is for the duration of active membership, allowing members to feel confident that help is available.

Membership benefits

  • Initial advice when you need it, on legal, tax, financial, retirement and benefit matters
  • Membership of a local Branch giving you opportunities for social activities and outings
  • Membership of the Accident Aftercare service providing help if you have a car accident
  • An informative and entertaining magazine
  • IT assistance on computer problems
  • Discounted rates for various services
  • NFOP Travel Club provides exclusive travel services and holiday deals

You can join the NFOP today for as little as £1.75 a month.

Call 01582 721652 or email quoting BTBFNews for more information.

The Fund's work

Please find below links to a slide summing up the Fund's work, which can be used at team meetings or other events. These are availabe in PDF and MS PowerPoint format.

BT Benevolent Fund information pdf

BT Benevolent Fund information MS ppt

How to view a presentation without PowerPoint

Touching people’s lives

Rowland Hill FundThe BT Benevolent Fund works closely with the Rowland Hill Fund, which is a registered independent charity with the aim of providing financial help and practical advice to Royal Mail, Post Office Ltd, Parcelforce Worldwide colleagues, pensioners and their dependants in times of need.

The support the RHF offers is varied: help with budgeting, respite breaks, home modifications for the disabled, mobility vehicles or an unexpected crisis.

Contributions to the Fund are falling and there has been an increase in requests for help. During the past year they dealt with 369 new cases, distributing more than £250,000 in grant aid. Often people are suffering hardship through no fault of their own and the Fund is there to provide assistance when it is most needed. If you know of a Royal Mail Group employee or pensioner who may be in need of financial or practical support, do let them know about the Fund. They can be contacted via their free confidential Helpline, which is available 24 hours a day, 7 days a week:

HELP 0800 688 8777

For more information and eligibility criteria, visit their website: