About us

About CBS

Central Business Services (CBS) is part of BT plc. We’re an organisation that’s been created to deliver a diverse range of business services across the whole of BT.

Services provided include finance and accounting, contract management, procurement, project management and customer service functions. More about what we do.

This CBS business services model means BT can benefit from world-class operational efficiency and innovation. And critically, we help transform customer experience and cost which in turn drives profitable revenue growth for the company’s internal lines of business.

A global footprint

With teams in eleven countries including India, Malaysia, the UK and Hungary, CBS is a truly global organisation delivering multiple consolidated services from under one ‘virtual roof’. More about our locations.

First established in January 2015 CBS has already become a vital part of BT’s UK and global operations and is playing a major role in supporting BT Group’s aim of driving service as a differentiator in the market.