What we do

In preparation for emergencies, BT attends Local Resilience Forum meetings, emergency exercises and provides information to the emergency services and other Civil Contingency responders to support their communications requirements. 

When disaster strikes, trained BT teams swing rapidly into action

BT’s Civil Resilience team works tirelessly with the emergency services, government organisations and other utilities to help them deal with major incidents or emergencies. We help them build national, local and regional contingency plans, and we run an Emergency Linkline to help them contact BT in critical situations.

Our highly-trained teams include emergency response technicians – who can work in dangerous environments to keep BT’s national communications network up and running – and disaster recovery and incident management teams to deal with any situation

BT also maintains a fleet of 80 disaster recovery mobile exchanges in 40ft containers ready to be deployed across the UK to replace any damaged BT exchanges.

The company takes its responsibilities very seriously and is committed to promoting civil resilience worldwide – so we also have incident management centres around the globe.

BT Emergency Response Team
BT's Emergency Response team is a highly skilled team of satellite, Fibre Optic, Exchange Construction and Power technicians trained and capable of being deployed in 'Hazardous' environments.