Contact us

If you can't find the answer to your question on this site – or if you want to contact us for any other reason – then there are lots of ways you can get in touch quickly and easily, including the SignVideo interpreting service.

You can find out how to get in touch with us via textphone, phone, email or live chat, and opening times for these services, using the following link:

Contact us

 Telephone 0800 800 150  

Or use these links to contact us right now:

 Email us

 Chat online

Contact us using British Sign Language (BSL)

BSL users can use the SignVideo interpreting service to get in touch with us.

How to use the Sign Video interpreting service


If you're familiar with Twitter, you can contact us @BTCare. We’ll tweet you back as soon as we can.

Go to @BTCare on Twitter

Contact wizard

Alternatively, you can use our Contact wizard. We'll ask you a few simple questions about what you want to contact us about to make sure you get through to the right person. You'll then be able to choose whether you want to phone or email us.

Go to the Contact wizard

Write to us

If you want to write to us, we usually reply within ten days.

Make sure you let us know your phone and account numbers. Always give us your email address and daytime contact number too, so we can get back to you easily.

You can write to us at:

BT Correspondence Centre
Providence Row
DH98 1BT 



Case study – BT and BSL

Read more about how our partnership with SignVideo is enabling customers to contact us using BSL.

Alternative formats

We can send you information in an alternative format like braille, large print or on audio CD.

Your details

We think everyone should be able to get the most from the latest communications - whatever their need. Tell us about your requirements.

We're here to help

Go to our Help and support section for tips and advice on making this site easier to use, using our services, understanding impairments, and contacting us. To get in touch right now, use the Email, Chat or BSL links.