Help & support

Here you'll find information on making this site easier to use, advice on using our services, tips on managing and understanding impairments, and all about our community for health and social care professionals.

Using this website

Tips for making the site as easy to use as possible, and our jargon buster explaining those tricky words and phrases.

Using BT Services

Find out about our commitment to inclusion, how to track orders and report faults, and get information in alternative formats.

Documents & downloads

Download BT's inclusive guides in PDF and ebook formats.

Understanding impairments

If you or someone you know has an impairment, discover more about the impact it can have on day-to-day life, and how BT can help.
Over your lifetime your hearing changes naturally – so it's perfectly normal if you think you've noticed a difference.
Almost one person in 30 in the UK is living with some form of sight loss.
Having a stammer, a quiet voice or no voice at all can make speaking on the phone a challenge.
Your ability to move around can affect how you communicate.
Reduced dexterity can make using the phone or a keypad a challenge.
Once you've mastered the basics, you'll find that modern technology can make it easier to stay in touch.


Join our community of social care professionals

We're here to help

Go to our Help and support section for tips and advice on making this site easier to use, using our services, understanding impairments, and contacting us. To get in touch right now, use the Email, Chat or BSL links.