Managing your bills

These days there are so many different ways to get your phone, internet and TV that the choice can be bewildering. We've brought together some tips here to help you find a way to get everything you need that's within your budget.

No one likes getting bills, but a bit of planning can make paying them much less painful and can also work out cheaper, so it’s best to be organised. Here are some suggestions that might help to spread the load.

Ways to pay

You might get a better deal, or just make your life easier, by changing the way you pay.

Direct Debit – If you’ve got a bank account, it’s usually cheaper and easier to pay by Direct Debit than by cheque or cash. This also means you won’t forget to pay so you won’t fall behind and risk late payment charges. Check with your provider what the best way to set up a Direct Debit is. You might need to give your bank or building society written instructions, but sometimes you can do it over the phone or online.

Monthly payments – Talk to your service provider about whether you can pay a set amount each month so you know how much you’re spending. BT offers a monthly payment plan to cover the cost of the line rental and your calls. Watch a video on how our monthly payment plan works.

BT Payment Card – You can use this to make payments towards your BT phone bill at shops that show the yellow PayPoint sign or at your local Post Office. Find out more about our Payment Cards.

Problems paying your bill?

If you’re struggling to stay on top of your bills, your provider might be able to help – but only if they know about the problem. It’s important to let them know as soon as you can so that they can help you to find ways to sort it out. For example, they might:

  • agree a rate with you to pay off the debt by instalments
  • suggest a payment method or tariff that works better for you
  • give you some advice on how to reduce your bills for the future. For instance you might like to think about call barring that puts you in control of who can make calls from your phone. This can stop the family from running up big bills by ringing premium rate numbers like those used in TV show voting. A small monthly charge might apply. Find out more about call barring.

It’s always best to be upfront about any problems – if you’re late to pay, your provider might add extra charges to your bill and eventually disconnect you.

Tips for managing your bills

  • Remember – if you decide to cancel your contract with your provider before the end of the minimum contract, check whether you’ll have to pay a charge for ending your contract early.
  • If you’re a BT customer and find it difficult to read the print on a standard bill, you can ask for your bill in a different format, like larger print, audio CD or Braille.
  • If you’re a BT customer you can go to My BT or use BT ‘Call My Bill’ on 0800 85 46 08 to keep track of how much you’re spending.  



Documents & downloads

Communication choices: BT Basic

Whatever your income, everyone needs a phone. BT Basic is a low-cost package that is easy to understand and helps you keep in touch, even if money is a bit tight.

Communication choices: For people managing a budget

No one likes to spend more than they need to on essential services, especially when money is tight. This guide outlines some of your choices and gives tips that can help you if you are on a budget.

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