Making a call

There are lots of ways to make it easier to use your home phone – from simple tips to helpful phone accessories.

General tips

  • If you want to store a phone number you call regularly, use your phone's memory store if it has one.
  • Keep a pad and pen by the phone in case you need to take notes.
  • To remember everything you want to say on the call, write down some key words to remind you before you dial.
  • If you don’t feel like talking to people, you could try sending a text message from your phone instead.

If you want to find the right phone for you, why not visit one of our Try Before You Buy centres, where you can try out and handle BT phones? Find out more about Try Before You Buy.

If you dial slowly

If you dial slowly, you might only get so far through a number before the automatic voice tells you to hang up and try again. If this happens, try these suggestions:

  • use a phone with memory buttons, where you can store the numbers that you call most often
  • try a phone with large buttons so that you can more easily see the button you want to press
  • a phone with a pre-dial option lets you key in the whole number and check it’s right before you press dial.

Once the automatic voice cuts in, you can still make your call if your phone has a redial button. Just follow these steps:

  1. ignore the message and carry on dialling until you’ve put in all of the number
  2. put down the handset, wait a few seconds and then pick it up again
  3. press the Redial button.

Making a call to a big company

If you’re calling a big company or shop, your call might be answered by a recorded message asking you to make a choice using your phone keypad. This is to help get you through to the right person, but it can sometimes be confusing.


  • the message might be repeated if you wait a short time
  • you might be connected to an operator if you don't press a button before a certain length of time has gone by
  • one of the options you’re given may well be to connect you to an operator.  




BT Decor 2100

This no-nonsense corded phone is ideal for home use. It's compatible with hearing aids, has three one-touch speed dial keys and a keypad with clearly contrasting colours.

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