BT's newsletter for healthcare professionals | March 2018 | View the online version

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It’s been a little while since we’ve talked about apps, so in this edition of Connections we look at what’s new in the world of apps as well as revisiting some old favourites.

For many people, apps have become a very useful part of everyday life. For me, a great app is one that’s designed to do a specific job and is quicker and easier to use than a website. With a mobile device and an online connection, you can get information from just about anywhere.

Before we jump into apps, just time to mention that event season is about to get into full swing. Don’t forget to check out where we’ll be and do join us if you can.

A little pressed for time? Just click and go:

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Managing a BT customer account? Do it the easy way

My BT AppWhether you’re giving someone a helping a hand, or need help yourself, our award-winning My BT app makes it easy to manage all aspects of a customer’s package

No matter where you are, you can check usage, pay a bill, get help and more for broadband, landline, TV or mobile.

The app works over wi-fi (or any mobile data connection) with users able to check the real-time status of BT services in their local area. There’s also help with BT products and services, and you can get in touch with BT by phone, email or live chat.

The MyBT app comes in really handy if there’s a problem with broadband services, since it allows users to test speeds or reboot their BT Home Hub remotely.

If you have an Apple or Android phone, text 'My BT' to 81192 and we'll send you a link to download the app. Or for more info and to download direct, go to There you’ll also find a short video (at the bottom of the page) which shows the My BT app in action.

To use the app you'll need a BT ID and password. You may have this already from ordering a BT service, but if not, it’s easy to set up in just three steps.

If you ever need a reminder of your login details, follow the instructions at and you’ll back up and running in no time.

Keep track of smartphone accounts with the BT Mobile app

Smartphone_accounts.pngFor BT Mobile customers it’s now easier than ever to monitor a BT account. With the BT Mobile app you can stay in control of spend whether at home or on the go, for you, or someone you care for.

Just go to ‘My allowances’ to see usage, a breakdown of any roaming costs or extra charges, remaining minutes and the date of the next bill. A quick check is all that’s needed to eliminate any nasty surprises

You can also use the My BT Mobile app to keep an eye on how much each Family SIM user is spending, as well as any other BT Mobile SIMs on your account.

The BT Mobile app will also help your phone connect to a hotspot. It’s worth a reminder that BT customers can get online for free at more than five million wi-fi hotspots around the UK with the BT Wi-fi app.

The app is free download for Android and Apple smartphones. You can search for ‘BT Mobile’ or text ‘BTmob’ to 81192 and we'll send you the link.

For more on BT Mobile’s range of SIM-only plans and handsets visit

Record on BT YouView from wherever you are

BT YouViewYou can easily schedule a recording while on the move with the YouView app. It’s a helpful feature for anyone who has forgotten to programme their YouView box before leaving home – there’s no need to miss a favourite show.

And, up to five different mobile devices can be linked to a single YouView box. This means different people in your household can all set up recordings remotely from their phones or tablets.

To download the free YouView app, go to the App Store on your iOS device or Google Play on an Android device and search for “BT TV”. It should be the first app in the list of results. Tap on it to download and install, then open it up on your device.

Then follow our guide to learn how to connect any YouView+ box. It’s very easy.

AnyMote Universal Remote

BT does not endorse any of the products mentioned.

AnyMoteA new app I’ve been enjoying recently is the AnyMote Universal Remote. It’s a single remote that can control all your TVs from anywhere, and best of all, it will work with BT YouView

Now, the AnyMote website states ‘any Android or iOS device can be used with the AnyMote Home, as long as it supports Bluetooth 4.0 Low Energy and has an OS newer than mid-2013.’ I’d advise a quick check to see if your device is compatible.

It worked great with my Samsung tablet, which has an infra-red (IR) transmitter, otherwise known as an IR Blaster. This allows your mobile device to mimic the IR function of a remote control.

Once up and running, I found it easy to use and navigate, with nice big buttons and a clear layout. I particularly like that AnyMote works with Amazon’s Echo, otherwise known as Alexa. I’ve set it up so that I can tell Alexa to turn on any TV in the house. When I’ve got my hands full in the kitchen, it’s very convenient and time saving to control the TV with my voice. I don’t need to stop what I’m doing, and I can keep an eye on the news while I cook.

That’s just a taste of what it can do, there are many more features to play with once you get to grips with the basics.

It’s free to download with ads, but I got the paid version. Once installed from Google Play or the App Store, search for ‘Humax DTR T1200/500’ and it should find the YouView set top box.

There are other apps available that can do the similar things, the AnyMote Universal Remote is one that I’ve discovered and now use every day.

Watch BT Sport online and on the go

Finally, while we’re talking about TV apps, just a quick mention about the free BT Sport app for smartphones and tablets. There’s no need to miss a moment of the action, BT Sport subscribers can watch live streaming from BT Sport's channels - BT Sport 1, BT Sport 2, BT Sport 3, ESPN on BT Sport and BoxNation - as well as catch-up programming from previously aired shows and events.

Make sure precious files stay safe with BT Cloud

BT CloudPhones and tablets are great for taking pictures or shooting videos, but they are not always the best places to store things safely.

To keep precious memories intact, I’d recommend BT’s online storage, BT Cloud. It holds digital files remotely instead of on a device (such as a computer, tablet or smartphone) and is included free with all our broadband packages.

Not only does using BT Cloud free up space on devices, should something happen, say a computer failure or a smartphone goes missing, any important documents that have been backed up with BT Cloud can be easily accessed

Follow our simple guide to get started with BT Cloud on a PC or Mac. To install the BT Cloud app on a phone or tablet, go to on your Apple, Android or Windows device.

There’s more…

BT Broadband customers also get free security software with BT Virus Protect to safeguard against viruses and malware. It now comes as an app for Android phones and tablets.

SafeguardFor comprehensive protection, we also recommend BT Web Protect. This functions at a network level and helps prevent infection from viruses, scams and phishing attacks when you're on the internet by warning if you're about to visit a potentially harmful website.

It works on all devices when using a home BT Broadband connection or when logged into a BT wi-fi hotspot with a BT ID. No downloads needed, simply login to your ‘My BT’ account and click to activate.

BT Web Protect is also free to all BT Broadband customers.

Some more useful apps we love

We’re big fans of the Next Generation Text (NGT) service and highly recommend using the free NGT app for communicating with people who are deaf and hard of hearing. It’s enormously popular and can be downloaded to smartphones, tablets or computers.

For more on NGT and to get the app, visit our dedicated page at Including You.

Fundraisers - have you tried the BT MyDonate mobile app?

MyDonateUnlike other online giving platforms, BT MyDonate’s free fundraising service doesn’t take commission. And it has a great app that provides a secure, easy-to-use way for millions of fundraisers to support their favourite charity.

Available for either Android or Apple users, the app helps fundraisers keep bang up-to-date with their activities. They can track donations and targets for multiple events and promote their MyDonate pages using text, email or social media platforms such as Facebook and Twitter.

The MyDonate mobile app is really easy to use and free to download.

Go to BT MyDonate to get the app.


Easy to use phones

BT has developed a great range of phones with features which make them especially easy to use.

BT's range of inclusive products >

BT Big Button phone

Events coming up

We’re looking forward to kicking off this year’s event season with a visit to a couple of fantastic exhibitions in April:

19 April, Deafvibe UK in Stoke-on-Trent: We’ll be talking about Next Generation Text (NGT), BT’s texting service for hearing and speech-impaired people, our range of amplified phones and what’s on offer from BT Mobile.

25-26 April, Naidex in Birmingham: You’ll find us chatting to visitors about our latest phones and gadgets that can help people stay as self-sufficient as possible and keep connected with their friends and families. And we’ll be speaking about how BT Call Protect can help stamp out nuisance calls.

We’ll see you there!


Next Generation Text (NGT)

Can't hear or speak to other people on the phone? Visit to find out how NGT Lite and your computer, tablet or smartphone can help you communicate.

Next Generation Text

And finally…

Well, the time has come for me to move on, and this will be my last issue of Connections (but not the last issue of Connections). Looking after this publication has been tremendously rewarding and enjoyable. I’ve met and worked with so many terrific people and learnt so much. It’s been my pleasure to bring you Connections every month. And with that I’ll sign off by thanking all our readers for making this newsletter possible.

So to use my favourite quote “So long and thanks for all the fish…”

All the best

Dave Barrett
Senior Inclusion and Accessibility Manager, BT Consumer
Follow me on Twitter @DKBarrett