FAQs for donors - BT MyDonate

FAQs for donors

Click on a question to see the answer

What is MyDonate?

MyDonate is a not-for-profit, online fundraising service for UK charities.  This service provides a secure, easy-to-use way for millions of people to raise money for the charity of their choice.

How is BT funding the MyDonate service?

MyDonate is a not-for-profit service from BT. It is part of the investment we make to the community.

BT invests at least 1% of its corporate pre-tax profits in society each year. In 2014/15, we invested £32.5m in sustainable and responsible business activities - 1.15 per cent of our adjusted profit before tax.

Find out more about the work we do with charities around the world.

You say you are a not-for-profit. Will you be earning any interest on donor's money?

No. Any interest earned on payments whilst in a client management account will not be kept by BT. This money will be distributed over the relevant accounting period at the discretion of the trustees.

Is MyDonate safe and secure?

Yes, MyDonate is completely safe and secure.

BT is one of the world’s leading experts in online security. We are trusted by security-conscious organisations including high-street banks, the UK government and the Ministry of Defence.

The MyDonate service uses an advanced encryption technology provided by Secure Sockets Layer (SSL), a recognised authentication and encryption software.

We do not use a third party to take payments – we use our own end-to-end processing system, BT Buynet. This same secure system is used for customers paying their BT bills online and it complies with the payments industry security standards (PCI-DSS).

Payments are verified by Visa and Mastercard SecureCode which gives users added protection for online financial transactions.

All monies in the MyDonate ‘client management bank account’ are held by BT as trustee. The account will not be combined with any other bank account, nor can the bank exercise any right of set-off or counterclaim against money held in the account, in respect of any sum owed to the bank on any other BT accounts. The title of the account distinguishes it from any other account containing money belonging to BT.

What charities can I support on MyDonate?

All UK active charities are invited to register with MyDonate providing they are registered with the Charity Commission for England and Wales, the Office of the Scottish Charity Regulator or HMRC for charities in Northern Ireland. CASCs (community amateur sports clubs) and charities who are not currently required to register with a charity regulator can also register with MyDonate using their HMRC reference number.

If you click on 'Donate to charity' and then view the charity index, you can see exactly who has registered with MyDonate.

How many charities can I support through MyDonate?

You can support as many charities as you like provided they have signed up to use MyDonate.

To find out which charities use MyDonate, please click here.

I want to sponsor a friend but I don't have details of their activity. How can I find them?

Click on Sponsor a fundraiser and enter the fundraiser’s name in the search box. If you know the fundraiser's exact name, tick the 'Perform an exact match' box, otherwise, enter part of the name and hit enter or click the 'Search now' button.

The fundraiser will be returned in the search along with details of any fundraising events they are participating in. If you did not tick the 'Perform an exact match' box, fundraisers with similar names will also be returned.

If I use MyDonate, will my details be passed on to the charities I support?

Yes, the charities you support will receive your details to allow them to accept your donation. However, these charities will not contact you unless you have agreed to this.

Can I make an anonymous donation?

Yes. If you’re sponsoring a fundraiser, you can choose to hide your name and/or donation amount on their fundraising page. However we’ll still need to pass your details onto the charity so they can accept your donation (and Gift Aid where appropriate). Charities can only use your details if you give them permission.

Will I receive confirmation that my donation has been processed?

Yes.  You will receive an e-mail confirmation once you have donated. 

This is sufficient to serve as a receipt for tax purposes if you need it.  Please keep a copy for your records.

What is Gift Aid?

The government allows charities to claim back tax on donations. This tax relief is called ‘Gift Aid’.

Gift Aid is given by the government on donations at a rate of 25p in the pound, so for every £1 you spend the government will give the charity a further 25p if you are a UK tax payer.  This means that even more money is going to good causes.

Your chosen charity must be registered with HMRC in order to be eligible for this.

If donors confirm they are UK taxpayers and they want to add Gift Aid to their donation, we will collect it from the government on the charity’s behalf. 

Read more about Gift Aid here

I am a UK taxpayer. Will my chosen charity benefit from Gift Aid?

Yes, providing your chosen charity has registered with HMRC for Gift Aid purposes. If you tick the box to confirm that you’re a UK tax payer when you make your donation, and providing your chosen charity has nominated us to collect Gift Aid for them, we will collect the money from the government on the charity’s behalf.

I want to donate to a particular charity but I'm not getting an option to Gift Aid my donation. Why is this?

Some charities are not eligible for Gift Aid because they have not registered with HMRC for tax purposes, or they have not asked BT to act as their agent in collecting Gift Aid on their behalf.

Some donations are not eligible for Gift Aid - please see the question below ‘Why are some donations not eligible for Gift Aid’?

Why are some donations not eligible for Gift Aid?

Donations are not eligible for Gift Aid when they are:

  • From a non UK taxpayer
  • Made on behalf of a company, someone else or a group of people
  • Made to your spouse, civil partner, relative or linear descendant (including their spouse or civil partner) who is participating in an event where the charity is contributing to their costs.
  • Made in return for goods, rights or services
  • The charity you are donating to is not eligible for Gift Aid
  • The charity you are donating to has not requested MyDonate to collect Gift Aid on their behalf.

I did tick the box saying that I am a UK taxpayer but I notice that my donation is not showing any Gift Aid. Why is this?

Please see the question above Why are some donations not eligible for Gift Aid?.  

If the answer is not applicable in your case, and you think there may be a problem, please contact us and we will look into it.

Why am I being asked whether it's my own money that I'm donating?

If you donate on behalf of either a company or another person, we are not eligible to claim Gift Aid on your donation even if you are a UK tax payer.

I am a UK tax payer but I forgot to tick the Gift Aid box. Can I still claim it?

No, I’m afraid not as we are unable to claim your Gift Aid retrospectively. Gift Aid will be collected on any future donations you make via MyDonate as long as you tick the Gift Aid box.

I want to make a donation on behalf of a company - is that OK?

Yes, but we are unable to collect Gift Aid if donations are made by companies or other organisations. If you are a UK taxpayer, the charity will receive more money if you make a personal donation.

I live outside the UK. Can I support fundraisers and charities through MyDonate?

Yes, you can. Anyone, anywhere in the world can access MyDonate and make donations online.

The only thing to be aware of is that payment is taken in pounds sterling and that donors will only be able to claim Gift Aid if they pay tax in the UK. Therefore, the amount you donate will vary and be subject to the exchange rate of your currency against the pound sterling at the time of each transaction.

Why wasn’t my credit/debit card accepted?

There are several reasons why a credit or debit card might not be accepted. You may want to try the transaction again, checking that you have typed in the card number correctly, that the expiry date is correct and that the name you've typed in appears exactly as it does on the card.

If your card details have all been entered correctly and the donation is still unsuccessful, please contact us.

Is support available if I encounter problems?

Yes, our online help and advice can be accessed 24 hours a day.

We have worked with charities to bring you the most comprehensive help guides we can to make using MyDonate very easy.

If you cannot find the answer in our help guides, please contact us.

How much of my donation reaches the charity?

BT does not charge a commission fee nor do we charge the charities to be a member. The only charge made against your donation is the credit/debit card charge (1.3% of donation on credit cards and 15p for each debit card transaction). Typically, for a £10 donation the charity will receive:

Donation £10

Reclaim Tax (Gift Aid)

£ 2.50

Commission fee

£ 0.00

Credit Card Processing fee

£ 0.13

Debit Card Processing fee

£ 0.15


£ 0.00

Charity receives (Credit Card)


Charity receives (Debit Card)


What should I do if I see inappropriate content, comments or images on a Fundraising or Charity page ?

MyDonate is not responsible for the content charities or fundraisers post on their pages, but if you see something you feel is offensive or inappropriate, please let us know.

What guidelines can I follow to make sure my page or comment is not deemed inappropriate?

MyDonate is not responsible for the content charities, fundraisers or donors post, but as this is an open channel if any visitor finds your content offensive or inappropriate they may report it to us for possible deletion. To ensure your page or comment is not inappropriate please follow these guidelines.

Avoid statements that:

  • are misleading, unlawful, deceptive or fraudulent
  • are abusive or insulting
  • are defamatory or slanderous
  • contain offensive language
  • are intended to provoke or offend MyDonate employees or MyDonate users
  • are otherwise inappropriate for the page

Terms and conditions

MyDonate is not responsible for the content fundraisers post on their pages, but if you see something you feel is offensive or inappropriate, please let us know