FAQs for fundraisers - BT MyDonate

FAQs for fundraisers

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What is MyDonate?

MyDonate is a not-for-profit, online fundraising service for UK charities.  This service provides a secure, easy-to-use way for millions of people to raise money for the charity of their choice.

Can MyDonate help me raise more funds for my charity?

Yes, providing the charity you want to support is registered to use MyDonate.

To find out which charities are registered with MyDonate, please click here.

How is BT funding the MyDonate service?

MyDonate is a not-for-profit service from BT. It is part of the investment we make to the community.

BT invests at least 1% of its corporate pre-tax profits in society each year. In 2014/15, we invested £32.5m in sustainable and responsible business activities - 1.15 per cent of our adjusted profit before tax.

Find out more about the work we do with charities around the world.

You say you are a not-for-profit; will you be earning any interest on donor’s money?

No. Any interest earned on payments whilst in a client management account will not be kept by BT. This money will be distributed over the relevant accounting period at the discretion of the trustees.

What charities can I fundraise for on MyDonate?

All UK active charities are invited to register with MyDonate, providing they are registered with the Charity Commission for England and Wales, the Office of the Scottish Charity Regulator, or HMRC for charities in Northern Ireland. CASCs (community amateur sports clubs) and charities not currently required to register with a charity regulator can also join MyDonate using their HMRC reference number.

If you click on 'Donate to charity' and then view the charity index, you can see exactly who has registered with MyDonate.

What is Gift Aid?

The government allows charities to claim back tax on donations. This tax relief is called Gift Aid'. Gift Aid is given by the government on donations at a rate of 25p in the pound, so for every pound you spend the government will give the charity a further 25p if you are a UK tax payer. This means that even more money is going to good causes.

Your chosen charity must be registered with HMRC in order to be eligible for this.

If donors confirm they are UK taxpayers and they want to add Gift Aid to their donation, we will collect it from the government on the charity's behalf.

Read more about Gift Aid here 

Is MyDonate safe and secure?

Yes, MyDonate is completely safe and secure.

BT is one of the world’s leading experts in online security. We are trusted by security-conscious organisations including high-street banks, the UK government and the Ministry of Defence.

The MyDonate service uses an advanced encryption technology provided by Secure Sockets Layer (SSL), a recognised authentication and encryption software.

We do not use a third party to take payments – we use our own end-to-end processing system, BT Buynet. This same secure system is used for customers paying their BT bills online and it complies with the payments industry security standards (PCI-DSS).

Payments are verified by Visa and Mastercard SecureCode which gives users added protection for online financial transactions.

All monies in the MyDonate ‘client management bank account’ are held by BT as trustee. The account will not be combined with any other bank account, nor can the bank exercise any right of set-off or counterclaim against money held in the account, in respect of any sum owed to the bank on any other BT accounts. The title of the account distinguishes it from any other account containing money belonging to BT.

How do I register for MyDonate?

For details on how to set up your personal account on MyDonate click here.

MyDonate provides you with a secure, easy-to-use way to raise money for the charity of your choice.

How long does it take for my registration to be accepted?

As soon as you have registered your details online, your account will be automatically activated and a confirmation e-mail will be sent to you.

You will be able to log in and begin fundraising on MyDonate straight away.

Registering for a personal account is easy. For details of our application process click here.

Is support available if I encounter problems?

Yes, our online help and advice can be accessed 24 hours a day.

We have worked with charities to bring you the most comprehensive help guides we can to make using MyDonate very easy.

If you cannot find the answer in our help guides, please contact us.

I've forgotten my password. Can I reset this?

Yes. To reset your login password please click here.

Can I customise the appearance of my fundraising pages?

Yes, you can customise your pages by adding the logo of the charity you're raising money for and by including links to other web sites.

You can upload photos to your fundraising pages and link to Flickr via MyDonate.

You can also link out to social media sites such as Facebook and Twitter if you want to.

See our help guide for details on how to customise your fundraising pages.

I have a Facebook page - can I link my fundraising pages to this?

Please see our help guide section on social media.

Can I have multiple fundraising pages for different events?

Yes.  Each of your fundraising events will have its own page on MyDonate so that it is clear to donors which event they can make a donation to.

Can I set start and end dates for my events?

It’s up to you how long your fundraising events are shown on MyDonate - you can set and change the dates easily from your personal account whenever you like.

This gives you flexibility to set up events in advance and only show them to donors when you’re ready.  You can also determine after an event has closed how long you can continue to collect money to raise funds (up to a maximum of two years).

Can I create a fundraising team?

Yes. See our help guide for details on how to do this.

Can I modify and update my details on the MyDonate page?

Yes. Just log in to your personal account and from your homepage, you can modify and update your details by following the on-screen instructions.

Can I raise money for more than one charity?

Yes absolutely. You can set up fundraising pages for as many different activities and charities as you like. You can even fundraise for more than one charity on the same fundraising page with the donations being split equally between them.

How will the money be split between the charities for a multiple charity fundraising page?

All the donations will be split equally between the charities you select, but if there’s any money left over, it will be given to the first charity you selected when you created your page.

How does Gift Aid work on a multiple charity fundraising page?

We will claim Gift Aid for charities who are eligible to receive it and have asked us to process it for them. Gift Aid will be claimed on the donation amount the individual charity receives. For example, if a £10 donation is made to a page containing 5 charities, Gift Aid will be claimed on the £2 donation for each eligible charity.

Can I see who's sponsoring me?

Yes, you can. This information can be accessed through the reporting function from your personal account homepage. However, please remember that your donors have the ability to determine the level of information that they want you to see.

Your supporters can also hide their name and/or donation amount on your fundraising page.

Can I arrange for thank you emails to be sent automatically when somebody sponsors me?

Yes. MyDonate has an automatic 'thank you' email facility. You can customise this with your own text, or you may choose to use the default text. Alternatively, you can turn this facility off completely.

If I use MyDonate, will my details be passed on to the charities I support?

Yes, we pass on your contact details to the charities you are fundraising for as they may need to contact you about your fundraising page and/or your fundraising activity. However, during your fundraising page creation, unless you have ticked the box to say that you are happy to receive further contact from the charities over and above this, they will not contact you.

Some of the people who want to sponsor me do not use the internet. Can I add their donations to the money you help me raise online?

Yes. Just add this money to your ‘offline donations’ total. See our help guide for details on how to do this.

Some of the people I hope will support me live outside the UK. Can they use MyDonate?

That’s no problem. Anyone, anywhere in the world can access MyDonate and make donations online.

The only thing to be aware of is that payment is taken in pounds sterling and that donors will only be able to claim Gift Aid if they pay tax in the UK. Therefore, the amount donated by your non-UK supporters will vary and be subject to the exchange rate of their currency against the pound sterling at the time of their transaction.

How long will my fundraising page be on MyDonate?

Each of your fundraising pages will appear on the MyDonate website for as long as you want them to - you can set and changes the dates easily from your personal account whenever you like (up to a maximum of two years).

This gives you the flexibility to determine when they come off. Even when your events page has closed you will still be able to view it in your personal archive (please note that fundraiser archive pages will not be publicly available).

We recommend you leave your fundraising page open for a while after your event has finished. People may want to sponsor you later when they see how much effort you’ve put in!

What should I do if I don't receive an email that I am expecting from MyDonate?

In the first instance, please check your spam or junk folders in case it has been misplaced and add MyDonate to your 'contacts' to ensure that you do receive any future emails we send to you. If you still cannot find the email you are expecting, please contact us.

How much of my donation reaches the charity?

BT does not charge a commission fee nor do we charge the charities to be a member. The only charge made against your donation is the credit/debit card charge (1.3% of donation on credit cards and 15p for each debit card transaction). Typically, for a £10 donation the charity will receive:

Donation £10

Reclaim Tax (Gift Aid)

£ 2.50

Commission fee

£ 0.00

Credit Card Processing fee

£ 0.13

Debit Card Processing fee

£ 0.15


£ 0.00

Charity receives (Credit Card)


Charity receives (Debit Card)


Is there a MyDonate app?

Yes. As long as you've registered with MyDonate, you can download an app for the iPhone and the Android for free. Just click on the app icon on the MyDonate homepage to find out how to do this.

The MyDonate app is easy to use and provides fundraisers with more opportunities to raise money for their charities. It helps you to keep up to date with your fundraising activities and track donations and targets for multiple events. You can promote your MyDonate fundraising pages using text, email, Facebook and Twitter.

Why can I not access my fundraiser page?

If your fundraising page has been associated to an event organised by your chosen charity, they may have suspended the event. If this has happened the event and any associated fundraising pages will be closed, and will not allow any further donations to be taken. You should contact your charity for further information.

What should I do if I see inappropriate content, comments or images on a Fundraising or Charity page ?

MyDonate is not responsible for the content charities or fundraisers post on their pages, but if you see something you feel is offensive or inappropriate, please let us know.

What guidelines can I follow to make sure my page or comment is not deemed inappropriate?

MyDonate is not responsible for the content charities, fundraisers or donors post, but as this is an open channel if any visitor finds your content offensive or inappropriate they may report it to us for possible deletion. To ensure your page or comment is not inappropriate please follow these guidelines.

Avoid statements that:

  • are misleading, unlawful, deceptive or fraudulent
  • are abusive or insulting
  • are defamatory or slanderous
  • contain offensive language
  • are intended to provoke or offend MyDonate employees or MyDonate users
  • are otherwise inappropriate for the page

Terms and conditions

MyDonate is not responsible for the content fundraisers post on their pages, but if you see something you feel is offensive or inappropriate, please let us know