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Unless you tell us not to, we will tell you about BT products and services we think you might be interested in. We might do this through the post, emails, text message, online, using push notifications via apps, or on the phone.

We won't send you marketing messages, if you tell us not to but we will still need to send you service-related messages. You can opt out of getting marketing messages anytime. You can tell us in lots of ways:

  • When we call you as part of a telemarketing campaign, you can tell us if you don't want to receive any more marketing calls.
  • When we email you, you can use the link in it to opt out of marketing emails.
  • When we text you, you can text back to tell us to stop further SMS marketing.
  • Change the cookie settings we hold for you on BT.com so you don't receive targeted advertising online. 

If you want to opt out of postal marketing, or marketing messages all together, you can call us on 0800 800 150 (home customers) or on 0800 400 400 (business customers) or you can contact your Account Manager.