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What personal information we collect

When we refer to "personal information", we mean information that identifies you as an individual, or is capable of doing so. We may hold and use information about you whether you’re a consumer, a business customer, an individual acting on behalf of a business customer or receiving products or services as a result of the relationship with our business customer, a shareholder, a job seeker or when you interact with us in other ways, for example when you visit our website.

The type of personal information we collect and/or generate may vary depending on the products and services you use and your relationship with us. It may include (but it isn't limited to):

  • your name, personal and/or business contact details (including postal address, phone number(s), email address), date of birth, credentials like passwords and any other information required to validate your identity;
  • payment information such as bank account, direct debit, debit or credit card details;
  • credit rating information;
  • demographic information such as your gender;
  • information about your spouse and/or financial associates;
  • information about our products and services you use, have used or asked about, including billing and payment history and other account information;
  • Information about how you use our products and services, such as:
    • devices you use to connect to our service (like your hardware, operating system version, unique device identifier (also known as IMEIs), IP addresses, traffic and location data, websites visited and high level user behaviour;
    • your activity on our websites when you log in as a user;
    • phone records including the numbers you call and send messages to (and the phone numbers that you receive calls and messages from), the date, time and the length and cost of your communication, including your phone location at the time these communications are made, and call recordings and other phone and data usage;
    • roaming information (such as the country you are in and the network used including dates and times); and
    • your network experience (including your location information);
  • your communications with us;
  • images including photographs, videos and CCTV images, if you visit one of our buildings;
  • information you give us when entering prize draws or competitions, or participate in surveys or consumer panels;
  • information you give us when you sign up for or participate at conferences, seminars or BT sponsored events.