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Child internet safety

Child internet safety

The internet is exciting. We want children to stay safe as they explore the internet to communicate, learn and share. Just as we make it easy for families, schools and businesses to use the internet, we want to make it easy for parents to keep their families safe online.

Since 2010, we’ve invested over £5 million in filtering tools and education to help children and young adults use the internet safely:

At home, and out and about

  • BT Parental Controls – This filter gives new domestic customers the option to install parental controls as standard. Parents can block up to 35 categories of online content, including pornography and self-harm promotion sites.
  • BT Wi-Fi Protect – This free filtering service helps our wi-fi site partners stop people viewing pornographic and child abuse material on their premises. The service is used by 50 of our wi-fi partners (90% of our hotspot traffic) and all new partners get it as standard unless they opt out.
  • BT TV lets parents block inappropriate channels and stop children ordering unsuitable on-demand content.

Take a look at these tips to help keep your family safe online


It’s no use having filters and protection software if parents don’t know how to use them or don’t monitor their children’s internet use. We’re working with the government, police and other partners to raise awareness of internet safety and make it easier to protect young people:

Safer Internet Day

We’re proud to support Safer Internet Day and are calling on all of our customers, employees and partners to join the national conversation about using technology responsibly, respectfully, critically and creatively. We’ve created resources through Barefoot Computing to help teachers talk to their pupils about being safe online.

Internet Matters

We’ve got together with Sky, Virgin Media and TalkTalk to launch Internet Matters, a website that helps parents learn and talk about the issues children might come up against online.