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Annual Review & Notice of Meeting 2007

BT in review

Our principal activities include networked IT services; local, national and international telecommunications services; higher-value broadband and internet products and services; and converged fixed/mobile products and services.

Our strategy

21cn platform

Key performance indicators

The key performance indicators against which we test the success of our strategy are earnings per share before specific itemsa, free cash flowa and customer satisfaction.

Cash flow Chart
aProfit before taxation and specific items, earnings per share before specific items and free cashflow are non GAAP measures.
bAmounts presented in respect of the years ended 31 March 2004 and 2003 are presented in accordance with UK GAAP. UK GAAP is not directly comparable with IFRS.

Profit, Revunues and Dividends chart

Share price
(pence) over the financial year ended 31 March 2007
Proposed final dividend of 10.0p per share, giving a total dividend for the full year of 15.1p per share, up 27%
Shareprice graph
Graph of proposed dividends

Our values

The BT values capture the way we get things done. They sum up what customers can expect from us and what BT people can expect from each other. They are at the heart of every compelling customer experience. Living our values is key to our success.

Our values are:
TRUSTWORTHY we do what we say we will
HELPFUL we work as one team
INSPIRING we create new possibilities
STRAIGHTFORWARD we make things clear
HEART we believe in what we do

We are committed to contributing positively to society and a sustainable future. This is part of the heart of BT.

Our people

We aim to create a high-performance team of people who can really make a difference. Ensuring that every single employee has opportunities to develop innovative solutions and realise his/her potential is the best way we know of meeting and exceeding our customers’ expectations.

We are committed to recruiting, developing, recognising, rewarding and retaining the best.
We recognise the power of diversity and are working to create an inclusive working environment in which all employees can thrive.
We are focused on motivating leaders at all levels in BT and providing appropriate development opportunities.

Building a global workforce

Growth by region (excluding the UK, where the number of employees remained substantially the same).

Outline of person Outline of person Outline of person
Europe, the Middle East and Africa
Asia Pacific
Employees worldwide including the UK

The way we do business
We aim to do business in an innovative, ethical and sustainable way in accordance with our published code of practice – The Way We Work – not just because we believe that’s the right thing to do but also because we believe that it’s good business – good for customers, good for shareholders and good for the communities in which we operate.

Our CO2 emissions are 60% below their 1996 levels and we are committed to achieving an 80% reduction from our 1996 baseline by 2016.
We commit a minimum of 1% of our UK pre-tax profits to activities which support society.
The Way We Work – visit
Dow Jones icon  

BT is ranked as the top company in the telecommunications sector for the sixth year in a row.

Lloyds register and Queen's award for enterprise icons

We have ISO 9001 certification for most of our operations in the UK and around the world.

Consumer services
Further information on consumer services is available as follows:
BT Broadband – visit
BT Mobile – call 0800 107 8034 or visit
BT Home IT Support – call 0800 432 0230 or visit BT Vision – call 0800 917 7610 or visit
BT Fusion – call 0800 783 2326 or visit Shareholder offers – call 0800 328 4478 or visit
Information on the services we offer is regularly enclosed with BT phone bills.

Our capabilities
Our capabilities range from the provision of a single, domestic telephone line to the development of an innovative network infrastructure for the twenty-first century; from global networked IT services to broadband packages for the home; from next-generation TV to voice over IP services; from innovative calls packages for homes and businesses to personal help when your PC goes wrong.
We have the most comprehensive fixed-line communications network in the UK, one of the broadest IP-enabled networks in Europe, and our network-based services extend to and across North and South America and the Asia Pacific region.
We had 10.7 million broadband lines including LLU (local loop unbundling) and in the retail market our market share of consumer and business DSL (digital subscriber lines) and LLU broadband connections in the UK was 34% at 31 March 2007.
The first live customer call using our twenty-first century IP network (21CN) was made on 28 November 2006.
BT is developing and delivering software-driven products over broadband harnessing the power of our 21CN platform.

Serving our customers
Our 18 million customers range from individual consumers with a single phone line, to government departments and some of the world’s biggest multinationals. With effect from 1 July 2007, a new operational structure will help us enhance our services.

Revenue mix by customer segment
year ended 31 March 2007

Revenue mix by customer segment pie chart

We will serve our customers - consumer, business, wholesale and major corporate - through four lines of business
Ben Verwaayen
François Barrault
Ian Livingston
Paul Reynolds
Steve Robertson
Andy Green CEO Group Strategy and Operations
Hanif Lalani
Group Finance
Two new business units will be responsible for developing and operating the platforms, systems and processes that will support our services around the world
Find out more Read more about BT in our full annual report or visit

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