In 2003, BT was listed as the top
telecommunications company in the Dow Jones Sustainability Index
- which ranks companies according to their ability to manage
these factors to their competitive advantage - for the second
year running. And we won the Queen’s Award for Enterprise in
recognition of our contribution to sustainable development.
We are committed to achieving best
practice in our standards of business integrity, and every
employee has a copy of our Statement of Business Practice,
which defines the way we do business. We also require our agents
and contractors to apply these principles when representing BT.
We believe that communications technology
can help to tackle social exclusion, and our digital inclusion
campaign - Everybodyonline - supports the Government’s
aim of getting everyone in the UK online within the next few
years. The campaign aims to increase access to communications
technology in underprivileged areas and deepen understanding of
the causes and effects of the digital divide.
Although telecommunications is generally
seen as an environmentally friendly technology, any company the
size of BT is bound to have an impact on the environment.
Indeed, we are one of the largest single consumers of energy in
During the 2003 financial year, a combined
heat and power supply contract provided 76% of our electricity
needs, saving 274,000 tonnes of global warming COemissions. We reduced
our operational vehicle fleet by 9.4% - to 33,979 - and reduced
our fuel consumption by 11%. And we also recycled 24% of our
total 89,878 tonnes of waste.
We normally commit a minimum of 0.5% of
our UK pre-tax profits to direct activities in support of
society and, in the 2003 financial year, contributions totalled
£8.2 million (including £1.2 million to charities).
We focus on the big issues, where better
communication can really make a difference. For example, more
than 8,300 schools and around two million young people have had
direct experience of the BT Education Programme, a drama-based
campaign helping children to improve their communication skills.
And we are working with ChildLine on a
major new campaign to help ensure that all young people can be
heard. At the heart of this campaign is our commitment to help
ChildLine answer every one of the 4,000 children who call them
More information on our non-financial
performance can be found at www.bt.com/betterworld.