Our extensive global communications
network and strong strategic partnerships enable us to serve
customers in all key commercial centres of Europe, North America
and Asia. In Europe, this network links more than 250 towns and
cities across 16 countries back into our UK network, and beyond
into the Americas and Asia Pacific.
Itís the power, breadth and depth of
this network that enables us to meet the communications needs of
our top multi-site corporate and government customers with
activities in one or more European countries.
We can offer our customers leading-edge
global communications via our worldwide virtual private
networks. Our award-winning multi-protocol label switching (MPLS)
product can be accessed from 60 countries worldwide.
During the year, our global solutions,
outsourcing, business transformation and change management
businesses have gone from strength to strength. Increasingly,
even the largest businesses are looking for companies that will
manage their information and communications technology needs for
them, leaving them free to focus on their core activities. In
the 2003 financial year, we signed solutions and outsourcing
contracts worth £3.6 billion in sales order value, in addition
to business transformation and change management contracts worth
Top of the list is our contract with
Unilever to manage and develop its entire global communications
infrastructure. Worth around one billion euros over seven years,
the majority of which will come from outside the UK, this is one
of the largest outsourcing contracts in UK corporate history.
Another first for BT was the contract we
signed with the Bavarian state government in Germany - the
largest BT has ever signed with a government outside the UK.
Under the seven-year contract, we are responsible for the
management and development of the Bavarian stateís
Other major outsourcing deals were signed
with Abbey National, National Australia Group, the NHS
Information Authority and Bradford & Bingley, as well as a
multi-million pound agreement with Royal Mail to outsource its
business and IT services.
We also signed a major business
transformation contract with Essex County Council - one of the
biggest partnerships of its kind ever established by a county