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  Annual review and summary financial statement 2003
Strategic Review
making our strategy work

Our strategy is a commitment to our shareholders, our customers, our people and the communities in which we operate. It makes plain how we plan to create shareholder value, how we will meet customers’ needs and how we will manage and reward the people who work for the company. Our strategy defines us. It tells the world what we are about and what can be expected of us.

In the following pages, we track some of the ways in which we have been translating those words into action in the past year. We want you to know how we are making our strategy work.


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