our strategy work
Our strategy is a commitment to
our shareholders, our customers, our people and the communities
in which we operate. It makes plain how we plan to create
shareholder value, how we will meet customers’ needs and how
we will manage and reward the people who work for the company.
Our strategy defines us. It tells the world what we are about
and what can be expected of us.
In the following pages, we track
some of the ways in which we have been translating those words
into action in the past year. We want you to know how we are
making our strategy work.