Annual Review and summary financial statement BT Logo

Annual review > Information for shareholders

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Information for shareholders

Electronic communication
An increasing number of shareholders now receive all of their BT shareholder communications electronically, and are discovering the convenience of using the internet and email to find out about their shareholdings and about BT.
bulletpoint Exclusive online offers on products and services from BT and partner companies.
bulletpoint Available to BT shareholders who choose to receive shareholder communications using the BT e-communication service, and also have dividends paid directly to a bank or building society or join the BT Dividend investment plan.
Shareview (in association with Lloyds TSB Registrars)
Online services enabling BT shareholders to:
bulletpoint access shareholdings and view any recent sales, purchases or transfers
bulletpoint build and manage a full share portfolio
bulletpoint view dividend information including electronic tax vouchers
bulletpoint update address and/or bank details online
bulletpoint appoint a proxy at company meetings.
Registration is free
For ShareholderPlus offers and Shareview* visit and follow the on-screen instructions.
For Shareview only, visit
Alternatively, call the Shareholder Helpline (see below).
*You will need your unique eight-character shareholder account number (printed below your name on the accompanying Admission Card/Form of Proxy and also on your share certificate(s)).
Shareholder enquiries
Online has a wealth of constantly updated information about BT, and has information of particular interest to our shareholders.
Shareholder Helpline – for general enquiries call: 
Freefone 0808 100 4141 (+44 121 433 4404 from outside the UK)
Please send your enquiries to
Please write (including a daytime telephone number) to:
Lloyds TSB Registrars (2450), The Causeway, Worthing, West Sussex BN99 6DA.
Other publications
BT Group produces a series of reports on its financial, business, social and environmental performance. Most of these can be found on our website. Contact the Shareholder Helpline for printed copies, where available.
Share price
bulletpoint Shareline – for the daily 9.00 am BT share price together with recorded news about the company, call: Lo-call 0845 701 0707 (UK callers only) 
Calls charged as a local call from anywhere in the UK*.
bulletpoint Share price line – for real-time buying and selling prices for BT shares, call: 0906 822 2334 (UK callers only). This service is provided by Teleshare, which is not part of BT Group. Calls are charged at 60p per minute (including VAT)*.
*Different rates may apply to calls from non-BT networks.

Special needs
An audio cassette version of the Annual Review (including extracts from the 2004 Notice of Annual General Meeting) has been produced for shareholders with special needs. To obtain a copy of this cassette, please contact the Shareholder Helpline.

The Orr Mackintosh Foundation operates a charity donation scheme for shareholders with small parcels of shares which may be uneconomic to sell. Details of the scheme are available from ShareGift at or by telephone on 020 7337 0501. Details can also be obtained from the Shareholder Helpline.
Unclaimed Assets Register
BT subscribes to this search facility for financial assets that have become separated from their owners. The register donates a proportion of its public search fees to charity via ShareGift. Further information can be found at or telephone 0870 241 1713.
Capital gains tax (CGT)
The rights issue in June 2001 adjusted the value of your BT shares for CGT purposes. An explanatory leaflet is available from the Shareholder Helpline.

The demerger of mmO2 in November 2001 adjusted the value of your BT shares for CGT purposes. For CGT calculations the base cost of the BT Group shares and mmO2 shares is calculated by multiplying the acquisition cost of the BT shareholding by 77.544% for the BT Group shares, and 22.456% for the mmO2 shares. This is in accordance with the confirmed opening prices for BT Group and mmO2 shares following the demerger.

Consumer services
Further information on consumer services featured in this Annual Review is available as follows:
bulletpoint BT Broadband – Call 0800 800 060 or visit
bulletpoint BT Together – Call 0800 800 150 or visit
bulletpoint BT Mobile Home Plan – Call 0800 0322 111 or visit
bulletpoint BT Business services – Call 0800 400 400 or visit
Information on the services we offer is regularly enclosed with BT phone bills.
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BT Group plc 2004

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