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Our leadership team 


Cathryn RossCathryn Ross

Director of Regulatory Affairs

Cathryn is responsible for developing and implementing BT’s regulatory strategy across the group, covering regulation in the UK and beyond. Cathryn was formerly chief executive of Ofwat, the independent economic regulator for the water and waste water sector in England and Wales. Cathryn is an experienced regulatory and competition economist and has worked across a number of different sectors advising on economic, regulatory and competition issues.

Alex TowersAlex Towers

Director of Policy and Public Affairs

Alex leads BT’s political strategy and its public policy work, both in the UK and around the world. Before joining BT, he was the Director of the BBC Trust- the BBC’s regulator and governing body until 2017. In his earlier career, he was a civil servant at DCMS, where his work on media policy included the 2003 Communications Act, Ofcom’s first review of public service broadcasting and the BBC Charter Review that followed.

Emily Clark
Emily Clark

Chief Economist

Emily leads the economics “centre of excellence” within BT which provides economic thinking and analysis to further key commercial, regulatory, policy and strategy goals wherever it is required in BT. The team analyses the markets in which BT operates, and helps to make sure that BT’s strategies are based on sound economics.


If you would like more information on our regulatory work, you can contact our regulatory affairs team at regulatory.affairs@bt.com.

If you have parliamentary casework relating to BT or EE, please contact our dedicated team at mpelc@bt.com. For all other general queries about our policy work, including about our EU and Global Public Affairs policy work, please contact public.affairs1@bt.com.

We provide independent second line assurance to ensure that BT is compliant with Ofcom’s regulatory framework in the UK and telecom regulations outside the UK 

Our key contact for Regulatory Compliance is Kevin Lendor, Head of BT Group Regulatory Compliance Operations who can be contacted at compliance@bt.com.

If you have seen something on one of our channels or platforms and would like to make a complaint please contact the BT Sport Complaints Team or you can contact Ofcom through their website.

If you have a complaint about our code of practice, please email us at bt.custhelp.com/app/contact, call our Customer Service for free on 0800 800 150 or write to:

Customer Service Manager
BT Customer Correspondence Centre
Providence Row
Durham DH98 1BT